Moinuddin Mansuri
Business Analyst
Waterloo,ON
Summary
Resourceful Business Analyst with BA degree and proven industry expertise. Delivered superb customer service for national company and earned recognition for quality of work. Excellent communications skills and outgoing personality leading to exceptional results.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
CUSTOMER EXPERIENCE ASSOCIATE
Walmart Supercenter
Waterloo, ON
2021.09 - Current
- To Provide Answers to customers' questions, Process orders, and transactions
- My primary responsibilities are to resolve issues and troubleshoot technical problems, deliver information about Walmart's offerings, provide proactive customer outreach, handle customer complaints, and adequately respond to customer reviews.
CUSTOMER SERVICE REPRESENTATIVE
2020.02 - 2020.07
- Navjivan auto consult
- Provide information about vehicles, their models, price, availability, and other parts
- Answering inquiry calls, making calls to clients for payments, ordering online for critical parts for repairing work, and helping workers to move vehicles from one place to another
- Help marketing by posting proper details of vehicles on social media and other platforms.
Education
Bachelor of Engineering - COMPUTER ENGINEERING
Grow More Foundations Group
Gujarat, India 2014.05 - 2018.05
PGD - INFORMATION TECHNOLOGY BUSINESS ANALYSIS
Conestoga College
Kitchener, ON 2021.03 - 2022.08
Skills
Data analyzer
Analytical thinking and problem solving
Time management
Oral and written communication skills
Money handling abilities
Order fulfillment
CRM
Complaint resolution
Professional telephone demeanor
SQL
Interpersonal and consultative skills
Hobbies
- I find that listening to music helps me focus and gives me a boost of energy.
- In my leisure time, I draw the beauty of nature because I'm artistic.
- Traveling gives me optimism and helps me move towards future goals.
- In addition, I adore Capturing and experiencing the present moment regret-free.
- we must be a developer of ourselves, which helped me become an excellent cook, and I am currently exploring the area.
Timeline
CUSTOMER EXPERIENCE ASSOCIATE
Walmart Supercenter
2021.09 - Current
PGD - INFORMATION TECHNOLOGY BUSINESS ANALYSIS
Conestoga College
2021.03 - 2022.08
CUSTOMER SERVICE REPRESENTATIVE
2020.02 - 2020.07
Bachelor of Engineering - COMPUTER ENGINEERING
Grow More Foundations Group
2014.05 - 2018.05