Ilyess Bennani Khir
Montreal
Summary
A dedicated Business Technology Management student with hands-on experience in customer service and sales at Best Buy. Skilled in analyzing customer needs, recommending tailored solutions, and managing high-pressure situations during peak retail events. Passionate about leveraging technology and data to drive business growth and optimize marketing strategies. Eager to apply strong problem-solving, communication, and analytical skills in both marketing and business technology management roles.
Overview
3
3
years of professional experience
Work History
Certified Advisor
Best Buy
10.2021 - Current
- Provided personalized technology solutions to customers by assessing their needs and recommending appropriate products and services,
- Consistently achieved sales goals by recommending suitable products and services based on customer preferences.
- Successfully mediated customer concerns regarding returns and warranties, turning potential refunds into continued sales or exchanges through effective negotiation and problem-solving.
- Consistently recognized as a top performer during high-pressure sales events, such as Boxing Day and Black Friday, by delivering exceptional results and maintaining excellent customer service.
- Collaborated with internal teams to deliver comprehensive solutions, including product setups and service installations.
- Provided mentorship and training to new team members, enhancing their product knowledge and customer service skills to align with company standards.
Education
BBA -
Concordia University
Montreal, QC06-2025
Skills
- Time management
- Problem-Solving and Critical Thinking
- Training and mentoring
- Customer Service Excellence
- Team Collaboration and Communication
- Social Media Management
- Data Analytics
- Graphic Design
- Video Editing
- Search Engine Optimization (SEO)
Languages
English
Native or Bilingual
French
Full Professional
Arabic
Native or Bilingual
Timeline
Certified Advisor
Best Buy
10.2021 - Current
BBA -
Concordia University
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