Ilyess Bennani
Montreal
Summary
Dedicated Business Technology Management student with hands-on experience in customer service and sales at Best Buy. Demonstrated skill in analyzing customer needs, recommending tailored solutions, and effectively managing high-pressure situations during peak retail events. Passionate about leveraging technology and data to drive business growth and optimize marketing strategies. Excited to apply strong problem-solving, communication, and analytical skills in marketing and business technology management roles.
Overview
3
3
years of professional experience
Work History
CERTIFIED ADVISOR
Best Buy
10.2021 - Current
- Provided personalized technology solutions to customers by assessing their needs and recommending appropriate products and services
- Led the department in upselling protection plans and service packages
- Successfully mediated customer concerns regarding returns and warranties, turning potential refunds into continued sales or exchanges through effective negotiation and problem-solving
- Consistently recognized as a top performer during high-pressure sales events, such as Boxing Day and Black Friday, by delivering exceptional results and maintaining excellent customer service
- Collaborated with internal teams to deliver comprehensive solutions, including product setups and service installations
- Provided mentorship and training to new team members, enhancing their product knowledge and customer service skills to align with company standards
Education
BBA -
Concordia University
Montreal, QC06.2025
High School Diploma -
American School of Tangier
Tangier, Morocco06-2020
Skills
- Sales Optimization
- Upselling & Cross Selling
- Customer Relationship Management
- Conflict Resolution
- Persuasive Communication
- Enterprise Resource Planning (ERP)
- Project Management
- Digital Marketing & Analytics
- Data Analysis
- Social Media Strategy & Engagement
- Seo & Content Marketing
- Microsoft Excel
- Pos Systems
- Sql
- C#
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Timeline
CERTIFIED ADVISOR
Best Buy
10.2021 - Current
BBA -
Concordia University
High School Diploma -
American School of Tangier
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