Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ikram Musse

Toronto,ON

Summary

An ambitious and goal-driven Business Analyst skilled at enhancing and optimizing business process to ensure growth and success. Seeking a position as Business Analyst to further improve my skills and gain experience. In addition, offering 5+ years of experience in administrative capacities for various companies and institutes. Demonstrated ability in providing exceptional customer service, performing administrative and clerical duties. Well versed in project and time management skills such as prioritization of tasks, multi-tasking and delegation of duties. Expert on business and systems requirements, user acceptance testing and end-user training. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Junior Business Analyst

Global Stride Consulting
08.2022 - Current
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback
  • Assisted various departments and staff to improve client satisfaction
  • Created detailed client reports under supervision of Senior Analyst
  • Assisted with the creation of business cases, and other project related documentation, as required, with input from key business stakeholders
  • Performed in depth research to ensure the consulting firm was ahead of competition
  • Offered discussion in stakeholder meetings by preparing detailed presentations.

Optical Coordinator

DR. ALLYSON TANG OPTOMETRIST
08.2019 - 08.2022
  • Responded to over 50 patients email and phone calls daily and was able to promptly solve their problems successfully increasing patient retention in the clinic
  • Successfully led multiple team meetings, addressing solutions for the office problems and thus was able to increase team efficiency, which resulted in increase in office revenue for that month
  • Provided excellent customer services skills as I was able to successfully explain to patient's various lens recommendations leading to $3000 worth of prescription glasses being sold in a month
  • Facilitated patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
  • Ensured patient privacy and confidentiality by making sure personal health information is secured.

Research Enrolment Clerk

INSTITUTE FOR SOCIAL
02.2019 - 07.2019
  • Recruit patients on behalf of Cancer Care Ontario that are eligible for colon cancer research, screening and shortlisting patients for eligibility
  • Educated over 100 individuals on the importance of scientific research and clinical studies, resulting in higher awareness for the company
  • Contacted individuals over the phone and requested them to complete surveys; answered any questions that clients may have and directed them to the right resources for complicated queries, leading to an increase in call backs
  • Portrayed sensitivity when speaking to patients with history of illness or a diverse/cultural background
  • Provide clerical and administrative support, such as filing and scheduling meetings and appointments as needed
  • Improved operations through consistent hard work and dedication.

Administrative Assistant

EAGLE FOOT CARE CLINIC
07.2018 - 01.2019
  • Greeted patients, operated multi-line telephone system, scheduled appointments, and assisting patients with prescription refills, billing issues, and insurance questions
  • Conducted preliminary patient assessments by analyzing and evaluating their charts while demonstrating care and compassion
  • Provided information to patients regarding the treatment services offered in the clinic and entertain all kinds of queries personally or by telephone
  • Organize and process requisitions, patient screening forms, and inputting patient and procedure information into the software
  • Assist patients finding resources including specialists, community outreach programs, or counselling
  • Transferred lab results to the appropriate clinician
  • Processed payments and billed health insurance companies
  • Efficiently performed related duties as required to assist team and management.

Education

Scrum Master Certification -

ScrumStudy
Toronto, Ontario
01.2022

Advance Business Analysis Certification -

IIBA
Toronto, Ontario
01.2022

Juniour IT Analyst -

Npower Canada
Toronto, Ontario
01.2021

Bachelor of Science -

University of Toronto
Toronto, Ontario
01.2018

Secondary School Diploma -

North Albion Collegiate Institute
Toronto, Ontario
01.2013

Skills

  • Proficient in Microsoft Word, Excel, Visio, Balsamiq
  • Knowledge of various elicitation techniques and different requirement methodologies (Use Cases, Unified Modelling Language etc)
  • Familiar with Agile, Scrum, Waterfall development and Project Management Methodologies
  • Working knowledge of Jira and Software development life cycle
  • Ability to influence stakeholders and work closely with them to determine acceptable solutions
  • Ability to understand customer needs and provide solutions based on those needs
  • Highly developed interpersonal skills with the ability to work independently and/or team setting in a dynamic, complex fast-paced environment
  • Ability to follow directions, multi-task, work well under pressure, as well as showing attention to detail with the ability to set priorities and meet deadlines
  • Excellent written and verbal communication skills to document accurate data for clients and shareholders

Timeline

Junior Business Analyst

Global Stride Consulting
08.2022 - Current

Optical Coordinator

DR. ALLYSON TANG OPTOMETRIST
08.2019 - 08.2022

Research Enrolment Clerk

INSTITUTE FOR SOCIAL
02.2019 - 07.2019

Administrative Assistant

EAGLE FOOT CARE CLINIC
07.2018 - 01.2019

Scrum Master Certification -

ScrumStudy

Advance Business Analysis Certification -

IIBA

Juniour IT Analyst -

Npower Canada

Bachelor of Science -

University of Toronto

Secondary School Diploma -

North Albion Collegiate Institute
Ikram Musse