Surangi Fernando
Ajax,ON
Summary
Detail-oriented collaborated team player with strong organizational and task prioritization skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Junior Business Analyst
Delphi Technology
01.2023 - Current
- Led teams for multiple projects and assignments to deliver successful projects on time.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Collaborated with stakeholders to define project objectives and criteria.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Investigated and modeled business functions, processes, information flow using range of business analysis techniques (Functional Decomposition, UML diagrams)
- Performed gap analysis to identify areas of improvement (SWOT, Fishbone)
- Generated business intelligence reports to inform strategic decision-making (Tableau, Power BI)
- Demonstrated requirements by developing screen mock ups using Balsamiq, Figma, Lucidchart.
- Created and maintained project artifacts such as Functional Requirement Document (FRD), Business Requirements Document (BRD).
- Applied problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Pharmacy Technician
Multiple Employer(Shoppers Drug Mart, Guardian)
10.2014 - 12.2023
- Coordinated verification and filling of more than 500 daily prescriptions in high-volume, fast-paced pharmacy environment.
- Consulted with physicians, government bodies and third party insurers to resolve concerns, prescription discrepancies and reconcile payments.
- Performed multitasking simultaneously with strong commitment to accuracy, efficiency and service quality.
- Calculated dosage, filled prescriptions with absolute accuracy.
- Set up and modified patient profiles on pharmacy software systems (Nexxsys, Health watch, Fill ware)
- Developed and implemented improvements to pharmacy organization system for narcotic inventory and audits.
- Troubleshoot system glitches in software systems for billings and resolved customer service issues promptly.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Education
Business Analysis And Scrum Master
Techno Canada Centre of Excellence
Foundation of Business Analysis
UofT, School of Continuing Education
Toronto, ONAgile Project Management
UofT, School of Continuing Studies
Pharmacy Technician
Medix College
Toronto, ONBachelor of Science - Food Science And Technology
Wayamba University of Sri Lanka
Sri LankaSkills
- Requirements Elicitation
- Data analysis
- Agile Scrum
- Mockups, Prototypes ( Balsamiq, Lucidchart)
- SQL
- Jira
- Business Intelligence ( Tableau, Power BI)
- Microsoft Office Apps ( Word, Excel, PowerPoint, Visio, Access)
- Critical Thinking
- Data visualization
- Visual paradigm (Use case, Activity, Sequence)
- Functional Requirements Specification (FRS) , Business Requirement Document (BRD)
- Critical Thinking
- Data visualization
- Visual paradigm (Use case, Activity, Sequence)
- Functional Requirements Specification (FRS) , Business Requirement Document (BRD)
- Critical Thinking
- Data visualization
- Visual paradigm (Use case, Activity, Sequence)
- Functional Requirements Specification (FRS) , Business Requirement Document (BRD)
- Critical Thinking
- Data visualization
- Visual paradigm (Use case, Activity, Sequence)
- Functional Requirements Specification (FRS) , Business Requirement Document (BRD)
Timeline
Junior Business Analyst
Delphi Technology
01.2023 - Current
Pharmacy Technician
Multiple Employer(Shoppers Drug Mart, Guardian)
10.2014 - 12.2023
Business Analysis And Scrum Master
Techno Canada Centre of Excellence
Foundation of Business Analysis
UofT, School of Continuing Education
Agile Project Management
UofT, School of Continuing Studies
Pharmacy Technician
Medix College
Bachelor of Science - Food Science And Technology
Wayamba University of Sri Lanka
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