Martin Lukanga

Increased efficiency of managing course assignments in Brightspace by 15% through UiPath automation.

Defined business requirements and modeled processes for digital transformation case studies, including e-signature and Waterfront Realty.

Analyzed feasibility of proposed technology enhancements, documenting system workflows for The Indian Basket SME.

Conducted stakeholder interviews to develop user stories and test cases for simulated client scenarios, achieving 90% project success rate.

• Conducted data analysis, translating insights into actionable strategies that enhanced operational efficiency by 15%.
• Gathered and documented user stories from stakeholders to inform development.
• Identified technology opportunities to improve business processes and procedures.
• Prepared process workflows to outline steps for the successful implementation of new systems.
• Contributed innovative ideas to optimize existing processes for greater efficiency.

Executed marketing strategies that attracted over 1,000 candidates for overseas positions in Asia, including U.A.E. and Middle East.

Enhanced client retention rate by 15% through CRM implementation.

Managed cross-functional team of 30 field agents to optimize marketing operations.

Achieved 40% increase in brand visibility via targeted social media and experiential campaigns.

Established partnerships with over 10 local vocational institutes and community organizations to generate leads.

Designed outreach campaigns targeting 5,000 potential migrant workers and their families.

Maintained brand presence to build trust and credibility with candidates and international partners.

Conducted market research on labor demand trends, updating internal teams on destination country requirements.

Verified evidence validity and admissibility to uphold integrity for court hearings and internal processes.

Facilitated focus group discussions and interviews with stakeholders, achieving an 80% success rate.

• Identified improvement opportunities in financial data analysis processes.
• Provided technical support for specialized software applications in financial analysis tasks.
• Utilized software programs such as Excel, Access, SAS, and SQL to analyze large datasets efficiently.

Participated in team meetings to discuss new ideas around finance process automation opportunities.

• Generated weekly, monthly and quarterly reports summarizing key financial metrics.
• Assisted in the preparation of audit documents, such as reconciliations and journal entries.