Martin Lukanga

Results-driven professional with a proven track record at Elevated Services Inc., achieving a 15% increase in operational efficiency through data analysis and process automation. Expertise in business analysis and stakeholder engagement, effectively translating insights into actionable strategies. Demonstrated ability to foster collaboration and communication across teams, leading to successful project outcomes. Strong academic background complemented by a commitment to integrity and continuous improvement.

Part-Time Project Consultant

The African Centre for Refugees in Ontario – Toronto, ON          November/2021 – Present

· Provided expert knowledge on grant applications by identifying funding opportunities, resulting in over $10,000 in additional revenue for the organization.

· Increased program reach by 40% through the development and implementation of an agile project management framework.

· Improved the efficiency of the refugee program by 25% through the implementation of streamlined workflows and processes.

Part-Time Program Manager

Afro Canada Development Foundation－ Toronto, ON          11/2021 – 03/2023

· Reduced program costs by 20% through the implementation of an efficient resource allocation system.

· Doubled project completion rate for the foundation by enhancing team collaboration through the agile methodologies.

• ECBA Certified: https://badges.iiba.org/ed41b56a-497f-45d9-83f6-fcb0ede29086#acc.35eRGLHn
• Introduction to Cybersecurity

1. ECBA

https://badges.iiba.org/ed41b56a-497f-45d9-83f6-fcb0ede29086#acc.35eRGLHn

2. GBC SCHOOL PROJECTS

1. LMS Optimization
Objective:

• Improve the usability and reporting capabilities of George Brown College’s Learning Management System (LMS).

Summary:

• Analyzed system workflows, identified UI/UX pain points, and proposed enhancements to improve the student and faculty experience. Delivered redesigned report templates and dashboard mock-ups to support data-driven academic decisions.

2. E-Signature Adoption
Objective:

• Evaluate and justify the implementation of e-signature tools within an organization.

Summary:

• Conducted a feasibility study and ROI analysis for adopting e-signature technology. Developed a business case highlighting efficiency gains and regulatory compliance. Performed stakeholder analysis to address resistance and ensure smooth implementation.

3. Digital Transformation of SMEs
Objective:

• Guide small and medium enterprises (SMEs) through digital transformation.

Summary:

• Collaborated with a mid-sized retail business to assess manual processes and inventory challenges. Defined business and functional requirements for a new inventory management system. Facilitated vendor evaluation and recommended scalable technology solutions.

4. Stakeholder Engagement Strategy

Objective:

• Align cross-functional teams on strategic initiatives.

Summary:

• Designed a stakeholder engagement framework to improve collaboration across departments. Mapped stakeholder influence and interest, and developed a tailored communication plan to ensure project buy-in and reduce resistance to change.

5. iPetMedic – Veterinary Care Platform

Objective:

• Build a centralized digital solution for veterinary clinics to manage pet health records and care delivery.

Summary:

• Defined functional requirements for features such as treatment tracking, appointment scheduling, and virtual consultations. Conducted user interviews, created personas, and produced user stories and wireframes to guide system development.

6. SmartOPAC – Library System Modernization

Objective:

• Redesign and streamline a library's Online Public Access Catalog (OPAC) system.

Summary:

• Analyzed current search and cataloging limitations, defined user requirements, and proposed enhanced features such as intelligent filtering, real-time availability, and mobile access. Delivered a detailed business requirements document with process flow diagrams and mock-ups.