Martin Lukanga

Results-driven professional with a proven track record at Elevated Services Inc., achieving a 15% increase in operational efficiency through data analysis and process automation. Expertise in business analysis and stakeholder engagement, effectively translating insights into actionable strategies. Demonstrated ability to foster collaboration and communication across teams, leading to successful project outcomes. Strong academic background complemented by a commitment to integrity and continuous improvement.

Part-Time Project Consultant

The African Centre for Refugees in Ontario – Toronto, ON          November/2021 – Present

· Provided expert knowledge on grant applications by identifying funding opportunities, resulting in over $10,000 in additional revenue for the organization.

· Increased program reach by 40% through the development and implementation of an agile project management framework.

· Improved the efficiency of the refugee program by 25% through the implementation of streamlined workflows and processes.

Part-Time Program Manager

Afro Canada Development Foundation－ Toronto, ON          11/2021 – 03/2023

· Reduced program costs by 20% through the implementation of an efficient resource allocation system.

· Doubled project completion rate for the foundation by enhancing team collaboration through the agile methodologies.

• ECBA Certified: https://badges.iiba.org/ed41b56a-497f-45d9-83f6-fcb0ede29086#acc.35eRGLHn
• Introduction to Cybersecurity

1. ECBA

https://badges.iiba.org/ed41b56a-497f-45d9-83f6-fcb0ede29086#acc.35eRGLHn

2. GBC SCHOOL PROJECTS

https://drive.google.com/drive/folders/1os7zZ47CGPNUHyldj7TcbN2MLzIaMxPg?usp=drive_link

1. LMS Optimization

Objective:

• Improved the usability and reporting capabilities of George Brown College’s Learning Management System (LMS).

Summary of Skills:

• Acquired skills in stakeholder needs analysis and system usability evaluation.
• Applied process modeling to analyze existing LMS workflows and identify UI/UX pain points.
• Developed skills in dashboard design, report optimization, and requirements gathering to enhance decision support.

2. Digital Transformation of SMEs
Objective:

• Collaborated with a mid-sized retail business to assess manual processes and inventory challenges. Defined business and functional requirements for a new inventory management system.

Summary of Skills:

• Learned how to elicit and document business and functional requirements through interviews and process observation.
• Developed skills in vendor assessment, technology selection, and solution recommendation.
• Applied gap analysis techniques to improve inventory processes in a real-world retail setting.

3. iPetMedic – Veterinary Care Platform

Objective:

• Built a centralized digital solution for veterinary clinics to manage pet health records and care delivery.

Summary of Skills:

• Practiced requirement engineering, including use case modeling and user story creation.
• Strengthened user research skills through interviews and persona development.
• Gained experience in wire framing and prototyping to support system design and validation.

4. SmartOPAC – Library System Modernization

Objective:

• Redesign and streamline a library's Online Public Access Catalog (OPAC) system.

Summary of Skills:

• Enhanced skills in analyzing legacy systems and translating findings into business requirements.
• Developed detailed BRDs with process flow diagrams and functional specifications.
• Applied knowledge of system improvement strategies, including search optimization and mobile-first design thinking.