IKENNA CEAZAR ONONIKPO
Toronto,ON
Summary
Skilled Business Systems Analyst with record of successfully breaking down and improving business systems. Collaborates well to test, implement, refine and enhance systems and meet current and expected business needs. Excellent research, reporting and communication strengths developed over 7 years career.
Overview
10
10
years of professional experience
Work History
Business Systems Analyst
NIGERIAN BREWERIES PLC, Heineken International
02.2015 - 09.2022
- Lead collaborative sessions with large and diverse business stakeholder groups to drive requirements discovery, analysis and review
- Documented and modeled business process current and future state using MS Visio BPMN 2.0 standard
- Collaborated with stakeholders to identify opportunities for improvement
- Developed detailed project artifacts such as business requirements documents, business cases, RACI Matrix, Requirements Traceability Matrix and related project deliverables
- Prepared Functional Design Documents that contains wireframes, logical statements, use cases, Source to Target Mapping and other functional specification documents required by technical team
- Created RFP documentation and scoring model for evaluation of vendor responses
- Coordinated vendor selection process for projects
- Facilitated sprint planning, daily scrums, retrospectives, and sprint reviews
- Participated in the implementation of streamlined business processes by providing recommendation to management with findings from analysis
- Create internal training material, job aiding materials on streamlined business processes.
- Trained business personnel in use of systems
- Identified needed business improvements and determined appropriate systems required to implement solutions
- Assessed business requirements to create focused solutions
- Tracked feedback at all levels and researched resolutions for common concerns
- Developed diagrams to describe and lay out logical operational steps
- Enhanced interfaces to promote better functionality for users
- Consolidated business rules for system enhancements
- Produced charts and diagrams to assist with problem analysis
- Presented business leaders with ROI estimations to drive project planning
Senior Sales & Marketing Officer
CONSOLIDATED BREWERIES PLC, Heineken International
02.2014 - 02.2015
- With the aid of coaching & field supervision, ensured spread and penetration of all CB PLC Brand across all outlets in my sales territory thereby increasing focused brand penetration by 20% exit 2021
- Improved visibility of CB PLC Brands via aggressive Merchandising and Branding exercise with team members across all outlets in strategic positions which increased ‘top of mind' and patronage in our favor
- Used ABC Model to appoint, Build and create additional 4 distributors in my territory which helped the Territory achieve sales target in 2021 and 2022 respectively
- Collaborated with the marketing team in the successful launching of promotional campaigns for our new brand ‘Desperado' which drove customer engagement and boosted sales
- Grew year to date delivery performance of the Mega Key Distributor by over 25% in the year 2022 which increased the distributors profitability
- Contributed in designing a repayment plan that has helped in the recovery of over 80% of debt owed NB Plc by Distributors in my Sales Territory
- Ensured cold quality of our products by 30% exit year 2020 via strategic deployment of Chillers & Deep freezers across all viable outlets in my territory
- Developed pricing and depletion scheme strategies in order to deplete near distress product across all ware houses in my territory thereby eliminating loss profit to distributors and revenue to CB PLC
- With valuable market insights on competitor activities & identifying market gaps I was able to come up with a Promotional brief which after approval aided in the recovery of our market share on Heineken Lager in 2022 Business year.
Customer Service Representative
GVA PARTNERS, MTN NIGERIA
01.2013 - 01.2014
- Answer/initiates inbound and Outbound calls in a timely and friendly manner
- Evaluated problems and complaints of the callers and provide proper solutions to them
- Responded to the needs of customers and provide personalized services
- Provided information on the company's products or services and generated interest in the offer
- Up sold products and services
- Researched needed information using available resources
- Processed orders, forms, and applications
- Routed calls to other team members whenever needed
- Made relevant notes from customer interactions
- Identifies any issues that customers might be struggling with
- Reported on customer feedback
- Completed call logs and reports
- Managed & updated Customers Database
- Followed-up on customer calls
- Boosted customer loyalty by offering a proper experience over the phone
- Responsible for customers complaints on SIM registration, via inbound and outbound calls.
Education
Business Analytics Graduate Certificate -
Seneca College
Toronto, ONPGC. - Marketing Management
Centennial College
Toronto, ON04.2023
Google Analytics Certification
Google Analytics Academy
2023
BSc - Sociology/Anthropology
University of Nigeria
06.2011
Skills
- Excellent oral and written communication skills
- Excellent client relationship and interpersonal skills
- Strong research, analytical and problem-solving skills
- Strong negotiation and conflict resolution skills
- Effective time management and multitasking skills
- Ability to work independently, as well as a team
- Previous experience on business process improvement projects
- Ability to translate client requirements into functional design specifications
- Sound knowledge of Software Development Life Cycle (SDLC)
- Experience in Waterfall, Agile and hybrid environment
- Proficient with Microsoft Office Suite of Products (Word, Excel, Power point), MS Visio, MS Outlook, MS Project, MS Windows, SharePoint, JIRA, Confluence, SQL, etc
- Agile Expertise
Timeline
Business Systems Analyst
NIGERIAN BREWERIES PLC, Heineken International
02.2015 - 09.2022
Senior Sales & Marketing Officer
CONSOLIDATED BREWERIES PLC, Heineken International
02.2014 - 02.2015
Customer Service Representative
GVA PARTNERS, MTN NIGERIA
01.2013 - 01.2014
Business Analytics Graduate Certificate -
Seneca College
PGC. - Marketing Management
Centennial College
Google Analytics Certification
Google Analytics Academy
BSc - Sociology/Anthropology
University of Nigeria
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