Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Idil Osman

Toronto,ON
Idil Osman

Summary

Dedicated and resourceful program Manager with diverse skills in customer service, outreach programs, education and public relations. A proven leader capable of quickly mastering new skills and communicating a variety of information to diverse audiences. Enthusiastic client-focused individual recognized for delivering exceptional service, building strong relationships and offering extensive knowledge within programs. Adept at team building, problem solving, conflict resolution, managing details and working effectively in fast-paced environments. Proficient in MS Office (Word, Excel, PowerPoint, Publisher), Simply Accounting, Mac and Windows operating systems.

Overview

22
years of professional experience
3
Languages

Work History

St Clair College - Ace Acumen

Student Placement Manager
01.2022 - 10.2023

Job overview

  • Collaborated with faculty, staff and students to identify and address institutional challenges.
  • Implemented strategies to increase student recruiting, engagement and retention.
  • Guided and supported faculty and staff in development of new programs.
  • Developed and implemented student success initiatives to recognize and encourage achievement.
  • Devised programs to promote diversity and inclusion among staff, faculty and students.
  • Self-motivated, with a strong sense of personal responsibility.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Holt Renfrew Yorkdale Mall

Sales Associate
01.2019 - 12.2021

Job overview

  • Provide client service that represents Holt Renfrew standards
  • Consistently met and/or exceeded personal sales goals with a focus on improving the overall shop sales performance
  • Strong in-depth knowledge of and passion for Holt Renfrew brand, merchandise, and the retail/fashion industry
  • Actively sought out new ways to increase clientele base via social media
  • Coached and educated clients on product knowledge (fit, styling, trends and fabrication)
  • Motivated other associates on the selling floor through personal presence that encourage enthusiasm for the product
  • Supported various in store events from a Sales perspective
  • Communicated with Holt Renfrew partners regarding the status of current business, (including selling trends) on a daily, monthly, and seasonal basis
  • Partnered with retail management to ensure that the Holt Renfrew standards of sales performance are being upheld
  • Maintained a clean and organized sales floor that met standards
  • Adhered to Loss Prevention guidelines and maintained positive relationships with all retail partners (inclusive of leadership and other sales associates)
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Lifelong Consultant/life Coach/trainer
01.2015 - 01.2021

Job overview

  • Provided clinical and career/life coaching counseling for children, young adults and families
  • Conducted live audience seminars and workshop for inspiration and motivation
  • Initiated outreach project to serve low income population and their family
  • Prepared and implemented treatment plans, assessment, testing and care coordination
  • Wrote reports to courts, Dept
  • Of Children's Services, institutions/agencies and schools
  • Delivered training and facilitated consultations for individuals and groups
  • Maintained files and documentation

Empire Migration Consulting

Settlement Coordinator
01.2016 - 01.2018

Job overview

  • Volunteered with organization focused on helping Syrian and South Sudanese refugees get settled in Melbourne
  • Worked primarily with women living in shelters, developing individual support plans to help them become self-sufficient
  • Served as initial point of contact through inbound calls and completed intake assessments
  • Provide day-to-day administrative support to the Program Management and Case Managers
  • Maintain files as required both in electronic and hard-copy format
  • Manage calendar including travel arrangements, meetings and translators for clients
  • Coordinate meeting activities including: scheduling, logistics, preparing meeting
  • Materials and handouts, attending meetings, and taking minutes as required
  • Develop and maintain contact with government and private agencies
  • Established client history to determine each refugee’s specific needs, including English language testing to determine their educational needs
  • Connected refugees with government agencies, non-profit organizations and health services suited to them e.g women’s medical clinic, abused women’s shelter, children and youth clubs
  • Supported management team in finding clients suitable housing different-sized families
  • Built, trained and oversaw volunteer team; convened weekly meeting for team members to share ideas on how to improve services and better serve refugees

Canadian Red Cross

CPR/First Aid Instructor
01.2011 - 01.2017

Job overview

  • Taught CPR and first aid courses to TTC employees and to general public

The TRH Group

Training Coordinator
01.2015 - 01.2016

Job overview

  • Coordinated hundreds of training courses for construction industry workers
  • Organized trainers, venues, course materials and technologies for each training
  • Provided outstanding customer service to all clients, responding to all queries in a friendly and timely manner
  • Coordinated master class schedule (classes offered, locations and payment) for groups as large as 250
  • Managed database of all completed construction trainings; provided mandatory copies of certificate to the Ministry of Labour as required by law
  • Administered calendar of certification expiration dates—sent renewal certification notices to all construction professionals needing recertifications
  • Ran monthly reports of classes held, revenues, instructors and materials needed; completed requisitions and data entry; maintained inventory of all equipment and training materials

MOSAIC Family and Child Services of Ontario

Community Liaison & Crisis Counselor
01.2009 - 01.2016

Job overview

  • Completed initial intake and client assessments, which included evaluating living conditions for children
  • Oversaw budget, including monitoring and recording of expenses; ensured expenditures adhered to grant and funding requirements
  • Demonstrated compassionate towards all clients
  • Managed cases, kept accurate records of all client visits, tracked clients’ monthly income and spending (including child payments by the Ontario government)
  • Conducted crisis intervention for women in abusive situations and help secure a safe place while I found a shelter
  • Referred clients for special support services; e.g., psychological assessment, social services and to community organizations that serve clientele
  • Reported variance in quarterly costing reports to senior management–maintained records with 100% accuracy
  • Conducted community outreach to develop rosters of organizations—non-profit & for-profit organizations and government agencies—who could provide services and support to client’s

UNICEF–Puntland

Emergency Coordinator–Commissioner Officer
01.2007 - 01.2008

Job overview

  • Established local emergency shelters in crisis situations for children and women with disabilities
  • Briefed Commissioner on emergency policy and planning for all sections, including the development and implementation of the emergency communications plan
  • Tracked quarterly and yearly expenditures; prepared and submitted mandatory budget reports to funding agencies
  • Maintained contact with regional communication services and served as liaison at the section level with UNICEF, United Nations, Red Cross and Somalia government
  • Coordinated transportation system used during violent outbreak to transport refugees to shelters located on the borders of Kenya and Ethiopia
  • Recruited and trained new staff and volunteers for emergency evacuation program
  • Provided mental health assessment and emergency evacuation protocol counseling
  • Collected and compiled district emergency data and submitted monthly progress reports

Family, AMAL

Settlement Coordinator
01.2004 - 01.2005

Job overview

  • Administered the East African Refugees Integration Program in Europe
  • Coordinated provision of physical care, mental health counselling and social services for female youth
  • Created “buddy” system to help clients integrate into their new communities
  • Established networks of social workers, healthcare practitioners and housing for clients with HIV/AIDS
  • Assisted with reunification efforts by connecting families separated by war and genocide with other family members in European countries
  • Matched clients with individuals of similar backgrounds in “buddy” system; created opportunities for clients to join mentoring programs and used resources available through local community centers
  • Coordinated and facilitated multicultural, anti-racism and country protection law workshops
  • Developed New Welcome Guide and health resources books in Somali, Swahili and English

Hired, WIA Grant

Program Coordinator
01.2002 - 01.2004

Job overview

  • Provided short-term training (6 months) for clients in career transition through the Workforce Investment Act (WIA) grant
  • Contracted with high schools, community colleges and companies to provide 6–9-month hands-on training programs
  • Developed annual strategic plans for upcoming fiscal year, and created comprehensive reports for government auditors, often under short timelines
  • Raised awareness of Agency’s service offerings through community outreach, public relations initiatives and by developing constructive relationships with the community organizations, schools and local businesses
  • Organized and facilitated weekly conflict resolution and discrimination workshops; ran cultural sensitive training workshops and awareness focus groups
  • Coaches clients in employment searching, resume writing and interviewing

Education

University of Nairobi

B.A. from Psychology

University Overview

YWCA Life Coach Certificate
2015

University Overview

Red Cross Instructor Certificate
2011

University Overview

CPR and First Aid
2011

University Overview

Skills

  • Confidential Records Management
  • Dispute Mediation
  • Permanent Placement
  • Critical Thinking
  • Comprehensive Vocational Assessments
  • Career Planning Presentations
  • Improve Faculty Performance
  • Student Performance Evaluation
  • Orientation Programs
  • Customer Service Process Improvement
  • Job Placement Referrals
  • Mental Health Referrals

Interests

Abstract Artists

Traveling and cultural studies

Cooking

Timeline

Student Placement Manager
St Clair College - Ace Acumen
01.2022 - 10.2023
Sales Associate
Holt Renfrew Yorkdale Mall
01.2019 - 12.2021
Settlement Coordinator
Empire Migration Consulting
01.2016 - 01.2018
Lifelong Consultant/life Coach/trainer
01.2015 - 01.2021
Training Coordinator
The TRH Group
01.2015 - 01.2016
CPR/First Aid Instructor
Canadian Red Cross
01.2011 - 01.2017
Community Liaison & Crisis Counselor
MOSAIC Family and Child Services of Ontario
01.2009 - 01.2016
Emergency Coordinator–Commissioner Officer
UNICEF–Puntland
01.2007 - 01.2008
Settlement Coordinator
Family, AMAL
01.2004 - 01.2005
Program Coordinator
Hired, WIA Grant
01.2002 - 01.2004
University of Nairobi
B.A. from Psychology
YWCA Life Coach Certificate
Red Cross Instructor Certificate
CPR and First Aid

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Idil Osman