Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Awards
Timeline
Generic

Ian Buxton

Winnipeg,Canada

Summary

Experienced Operations Director with over 20 years of diverse industry experience, including non-profit, retail, property management, and aviation. Demonstrates strong leadership skills and a proven track record of building relationships and successfully negotiating with both internal and external stakeholders. Recognized as a self-starter with exceptional troubleshooting and problem-solving abilities, resulting in significant cost-savings through streamlined operations. Additionally, experienced in mentoring at-risk youth and passionate about advocating for non-profit causes. Confident public speaker with the ability to effectively communicate ideas and inspire others.

Overview

29
29
years of professional experience

Work History

Director of Operations

Big Brothers Big Sisters of Winnipeg
01.2007 - 11.2023
  • Built, launched and fostered a recycling / fundraising program in partnership with Value Village.
  • Built the Big Smiles Collection Crew's first mobile website.
  • Effectively communicated with Board of Directors and Value Village Management during the operations process and contract negotiations.
  • Trained and coached drivers, swampers, telephone representatives, and volunteers.
  • Liaised with and employed workers from the Manitoba Justice programs offering both training and mentorship to 16-19 year old youths.
  • Presented oral reports and presentations to our Board of Directors, United Way personnel, private and non-profit businesses and charities as well as schools.
  • Created partnerships with other local and provincial non profit agencies and private sector businesses.
  • Assisted in the creative process of all marketing and operational processes with our Senior Management team and professional marketing companies.
  • Managed the day to day operations and the 20 plus staff members involved.
  • Provided superior customer service through effectively managing customer concerns while confirming resolution.

Property Manager

SUSSEX REALTY
04.2002 - 12.2007
  • Successfully managed the day to day operations and maintenance of over 4000 new and heritage units.
  • Coordinated and managed building repairs and large renovations in both residential and commercial properties ensuring that work was completed in a professional and timely manner.
  • Achieved a profitable balance between building owners and trades people through effectively managing job quotes, inspecting work before and after completion, approving invoices and ensuring payment.
  • Maintained low vacancy rates through successfully marketing and coordinating rental showings and open houses.
  • Ensured that repairs and fire detection systems were maintained, and monitored in accordance to all Winnipeg Fire Codes.
  • Successfully mediated concerns presented by the Residential Tenancies Branch through maintaining a strong knowledge of legal requirements.
  • Established building management efficiency through the hiring, training and coordinating of on-site Caretakers.

Operations Manager

LOBLAW COMPANY LTD
08.1999 - 06.2002
  • Created and effectively coordinated delivery systems, employee management and customer order picking processes for an internet grocery pilot project.
  • Ensured customer service and timely delivery through coordinating and training delivery drivers, picking agents, and customer service representatives.
  • Effectively contributed to planning sessions with project leads and head office management.
  • Contributed to the design and layout of marketing material and the website.
  • Creative input to design of picking software with IT engineers at Exe Technologies, and delivery trucks layout and design with the automotive engineers at Unicell.

Aircraft Maintenance Engineer

Various Airlines
08.1994 - 01.1999
  • Successfully held the position of AME working on B-727 and B-737 aircraft.
  • Completed a 3 year apprenticeship working on King Air A-100 and Piper PA-31 Aircraft.

Education

Avionics -

BCIT

Fundamentals of Project Management -

Red River College

Skills

  • Project Planning
  • Operations Management
  • Process Improvement
  • Strategic Planning
  • Team building and retention
  • Presentation Skills
  • Negotiation
  • Budgeting
  • Property Management

Languages

English
Full Professional

Additional Information

Able to work independently and find solutions, Skilled negotiator, Strong self-starter personality, Confident public speaker, Multi-site operations experienced, Troubleshooting and problem solving expert, Starred as an actor in The Littlest Hobo

Awards

  • Meals on Wheels Service Award, 01/01/24, 15 years Service Award for Meals On Wheels Volunteer driver.
  • Big Brothers Big Sisters Service, 06/01/18, Big Brother volunteer 2009-2014.

Timeline

Director of Operations

Big Brothers Big Sisters of Winnipeg
01.2007 - 11.2023

Property Manager

SUSSEX REALTY
04.2002 - 12.2007

Operations Manager

LOBLAW COMPANY LTD
08.1999 - 06.2002

Aircraft Maintenance Engineer

Various Airlines
08.1994 - 01.1999

Avionics -

BCIT

Fundamentals of Project Management -

Red River College

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