Rosemary Sanderson
Winnipeg,Canada
Summary
Highly organized Office Administrator with 10+ years of experience streamlining operations and improving efficiency in fast-paced environments. Seeking an administrative role to provide a welcoming environment to visitors and to remove administrative barriers and increase office productivity exponentially. Expertise in managing information on databases, scheduling appointments, and coordinating meetings for various departments and stakeholders.
Overview
18
18
years of professional experience
Work History
Safety Programming Coordinator
Manitoba Transportation and Infrastructure
01.2015 - 07.2022
- Ability to interpret legislation and regulations to safety advisors, supervisors and managers when seeing information for WCB reporting and for Safety Programming
- Excellent interpersonal skills and ability to facilitate working relationships with staff at all levels of government, as well as with the public, using tact and diplomacy
- Strong oral and written communication skills with the ability to handle sensitive and confidential information
- Ability to work independently with a high level of discretion and under minimal supervision in order to establish work priorities to ensure continuity of work and completion of tasks
- Strong analytical and problem-solving skills with attention to detail
WCB Claims Coordinator
Manitoba Transportation and Infrastructure
01.2005 - 01.2015
- Developed and edited WCB Information Sheet for payroll clerks, safety advisors and district property managers so that correct procedures could be followed to reduce penalties
- Managed $1.5 million in WCB invoices costs for work-related injuries and allocated to appropriate cost centres
- Monitored pending claims closely to identify potential issues or delays in processing promptly addressing them before escalation occurred
- Efficiently navigated company databases to retrieve essential information for accurate claim handling and reporting purposes
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
Education
Diploma - Business Administration
Red River College
Winnipeg, MB09.1997
Certificate - Accounting
Red River College
Winnipeg, MB09.1994
Skills
- Microsoft Office
- Policy Interpretation
- Organizational Skills
- Claims Management
- Time management abilities
- Excellent Communication
- Continuous Improvement
- Interpersonal Communication
- Conflict Resolution
- Relationship Building
Timeline
Safety Programming Coordinator
Manitoba Transportation and Infrastructure
01.2015 - 07.2022
WCB Claims Coordinator
Manitoba Transportation and Infrastructure
01.2005 - 01.2015
Certificate - Accounting
Red River College
Diploma - Business Administration
Red River College