SUSAN JENNIFER WILSBECH

• Provided comprehensive physical, emotional, mental, and financial support to a terminally ill parent, demonstrating strong emotional intelligence, and empathy.
• Managed estate and executor responsibilities, demonstrating organizational and problem-solving skills.
• Coordinated with various organizations to ensure seamless care and support, utilizing effective communication and interpersonal skills.
• Proven ability to learn quickly and adapt to new situations.
• Self-motivated, with a strong sense of personal responsibility.

• Designed and implemented compliance programs to meet regulatory, operational, and client requirements for the organization's largest client contract, enhancing compliance by 15%.
• Reviewed compliance strategy with Executive Leadership, identifying and implementing strategies to address risk and improve compliance, performed testing, and collaborated to implement remediation plans, resulting in a 15% reduction in compliance deficiencies.
• Collaborated with Governance and Operational teams to implement COPC controls and reporting, mitigating operational risk, and improving control effectiveness by 20%.
• Led cross-functional teams to implement an environmental, social, and governance (ESG) framework in compliance with Global Reporting Initiatives (GRI) to achieve strategic objectives.
• Collected, reviewed, and reported risk through data to ensure compliance with governance standards, regulatory, and client contract requirements.
• Review of IT security controls incorporated within risk management frameworks to ensure compliance with regulatory and client frameworks.
• Provide recommendations and oversight for the resolution of risk and compliance deficiencies.
• Reporting of risk assessments, findings for senior executives.
• Build effective relationships with internal and external stakeholders regarding operations, financial, compliance, and IT risk.
• Provides guidance, coaching, and training to team members.

• Designed, developed, and implemented a Quality Assurance program for the Personal Insurance business line ($1B), representing manual and continuous monitoring programs, resulting in improved efficiency of operations and ensuring compliance with internal and regulatory standards.
• Recruited, hired, and trained new employees, including monitoring and reviewing individual performance. Managed a high-performing team of QA specialists and data mining professionals, leading the team to the success of operational and regulatory reviews, earning recognition from upper management.
• Leveraged market knowledge and leadership ability to help drive profit increases and loss ratio reductions through the review of existing business processes.
• Worked closely with key stakeholders to create successful risk management programs based on the identification of compliance risks and controls.
• Implemented software systems to facilitate quality assurance projects, creating efficiencies and reducing cycle times of projects/audits by 20%.
• Established and monitored departmental financial and project budgets to ensure alignment with goals and monitoring of resource spending.

• Designed and developed the data analysis program for Internal Audit, utilizing data analytics and qualitative criteria to identify and analyze organizational risk. Communicated audit plans to the executive management team.
• Forecasted, scheduled, and monitored project timelines, personnel performance, and cost efficiency.
• Collaborated with stakeholders to discuss compliance audit plans and results, explaining options for improvement.
• Enhanced development and drove continuous improvement of the project delivery process by providing strong program leadership.
• Collected and analyzed financial and operational data to identify improvements for controls and compliance.
• Prioritized multiple, concurrent projects to deliver high-quality results.
• Implementation of audit and data analytic software to streamline internal auditing programs, creating efficiencies.
• Made recommendations on finance and operations to management teams. Assessed compliance risk, developed audit work plans, and documented findings. The tax recovery project within claims identified approximately $1.5 million in tax savings per year.
• Directed the completion of planned audits, assessed records and procedures for accuracy to accomplish objectives, and appraised policies and plans under audit review.
• Carried out in-depth audits using SQL, Microsoft, and ACL.

Auditing:

Annual Audit Planning:

• Performed analysis and interviews with management to develop risk assessments, and assess qualitative and quantitative risks for the development of the annual audit plan.

Project Risk Assessments:

• Developed risk assessment strategies to identify areas for process improvement and enhance control measures.

Audits/Consulting Engagements:

• Performed audits of entity-level and operational-level controls to assess business units on risk management, control effectiveness, and processes to assist the organization in improving the efficiency and effectiveness of business processes, policies, and procedures.
• Development of SQL scripting on source data to perform data analytics on both financial and operational data.

Reporting:

• Reporting: Provided recommendations and guidance on management's improvements to internal controls. Prepared audit reports and presentations to the business unit clients, and senior executives.

Leadership:

• Mentored junior auditors, providing guidance on audit methodologies and best practices in risk management.
• Managing a team of auditors with the completion of operational, financial, regulatory, and compliance reviews.

Enterprise Risk Management (CSox):

• Financial assessment for determining areas of risk for ICFR (Internal Control over Financial Reporting) review.
• Documented management's processes and performed assessments of internal control activities for ICFR (Internal Control over Financial Reporting) compliance.
• Obtained follow-up from stakeholders on process changes, test results, and action plans.
• Provided recommendations and guidance to management on improvements to internal controls.
• Reporting, initial, and follow-up reporting to senior executives on the status of ICFR controls.

Business Analyst / Internal Audit Functions:

• Designed and created queries for analysis and presentation, utilizing ACL/SQL for data analysis of business functions in the general ledger, operations, purchasing, and inventory.
• - Provided support for process improvement initiatives as a finance representative.