Hyunhee (Olivia) Yuk
Victoria,BC
Summary
Highly skilled optometric assistant with deep understanding of eye care practices and patient service. Current roles involve assisting in vision tests, educating patients on lens care, and managing front office tasks. Strengths include strong communication skills, ability to multi-task, and knowledge in electronic medical records management. Impactful in previous work through improved patient flow and enhanced customer satisfaction levels.
Overview
7
7
years of professional experience
Work History
Optometric Assistant
Oak Bay Optometry
Victoria, British Columbia
12.2020 - Current
- Greeted patients upon arrival at the office, verified insurance coverage and collected co-payments or outstanding balances due from previous visits.
- Scheduled appointments for patients and maintained appointment calendars for the optometrist.
- Provided administrative support to the optometrist including filing paperwork, answering phones and scheduling follow-up appointments.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Provide assessment and treatment of dry eyes for the patient.
Server
Kosoo Korean Restaurant
Vancouver, British Columbia
01.2020 - 08.2020
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Followed health safety guidelines when preparing and serving food products.
- Greeted customers, answered questions and recommended specials.
Sales Associate
Muji Japanese retail store
Vancouver, British Columbia
10.2017 - 07.2018
- Assessed customer needs to provide assistance and information on product features.
- Greeted customers and provided exceptional customer service.
- Answered customer inquiries regarding product features, pricing, and availability.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
Certificate - Canadian Certified Optometric Assistant
Canadian Association of Optometrists
Victoria, BC06-2022
Diploma - Sales And Marketing
ILAC International College
Vancouver06-2021
Associate of Arts - Associate of Arts in Vocal of Popular Music
Baekseok Arts University
Seoul, South Korea02-2016
Skills
- Customer service
- Dry eye treatment
- Office administration
- Patient care coordination
- Optometric equipment operation
- Appointment scheduling
- Visual field testing
- Pre-testing procedures
- Insurance billing
- Sales support
Volunteer Experience
- Vancouver Camp Korea Counselor
- Place : Camp Summit, Squamish, BC
- Participation period : July 14, 2019 - September 1, 2019
- Creating the activities(Arts and crafts), Created and shared an interactive play that educates about Korean culture with students.
Timeline
Optometric Assistant
Oak Bay Optometry
12.2020 - Current
Server
Kosoo Korean Restaurant
01.2020 - 08.2020
Sales Associate
Muji Japanese retail store
10.2017 - 07.2018
Certificate - Canadian Certified Optometric Assistant
Canadian Association of Optometrists
Diploma - Sales And Marketing
ILAC International College
Associate of Arts - Associate of Arts in Vocal of Popular Music
Baekseok Arts University
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