Maria Goretti Chacon Hernandez
Langley,Canada
Summary
I am punctual, energetic, enthusiastic, reliable, adaptable, self-driven, quick learner and I deliver service with a smile. Dedicated person who enjoy working independently and in a multi-cultural fast paced teamwork environment. I am seeking a position where I can challenge myself and learn new skills, while giving an employer the best that I have. Experienced and trained in customer service bringing enthusiasm, dedication and exceptional work ethic. Excellent communication skills, fluent in English, Spanish and active listener. Looking to get employment.
Overview
9
9
years of professional experience
Work History
Optometric Assistant
Willowbrook Optometry Clinic
10.2022 - 10.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled appointments and faxed referrals
- Performed pre-testing procedures, including autorefraction, IOP, Optomap, OCT scans and visual field tests, enabling optometrists to focus on comprehensive examinations and personalized recommendations.
- Educated patients on proper contact lens care, reducing the incidence of infections and complications.
- Received contact lenses orders
- Managed billing processes efficiently, resolving any discrepancies promptly to maintain positive patient relationships.
- Collaborated with insurance providers to verify coverage, facilitating smooth transactions for both patients and the practice.
- Provided training support for new team members, sharing knowledge in optometric assistance tasks.
- Enhanced patient satisfaction by providing efficient and friendly service during their visits.
- Maintained clean and organized examination rooms to ensure a comfortable environment for patients.
- Explained processes and operated equipment for IOP test, Autorefractor, Optomap, OCT scan and Visual field testing.
- Closing duties including organizing items and reconciling the till
Owner
Monarch Cleaning Services
03.2019 - 10.2022
- Hired, trained and managed a high-performing team of employees dedicated to achieving company goals.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Created a report for the day, including requests and overview
- Lead all cleaning crews and ensured policies and procedures were followed at all times
- Supervised entire cleaning crew, ensuring all cleaning tasks were completed
- Checked on cleaning staff at various sites to ensure compliance with company standards
- Tracked cleaning supplies inventory and submitted orders
- Negotiated price and service with customers to decrease expenses and increase profit.
- Interacted well with customers to build connections and relationships.
Travel Agent
Siga Tours S.A de C.V.
06.2018 - 02.2019
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Monitored currency exchange rates and advised customers on best time to purchase foreign currency.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
- Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.
Optometrist Assistant
EVO Opticas Bajio
01.2016 - 05.2017
- Answered phone calls, addressed inquiries, appointment requests and billing questions.
- Was responsible for cleaning work area and machines
- Educated patients on proper contact lens care, reducing the incidence of infections and complications.
- Performed pre-testing procedures, enabling optometrists to focus on comprehensive examinations and personalized recommendations.
- Aided in the selection of eyeglass frames that best suited each patient''s face shape, style preferences, and prescription requirements.
- Enhanced patient satisfaction by providing efficient and friendly service during their visits.
- Managed billing processes efficiently, resolving any discrepancies promptly to maintain positive patient relationships.
- Took medical histories and reported current concerns from patients prior to physical exam by optometrist.
- Managed inventory of optical supplies, ensuring availability of necessary materials for daily operations.
Education
GED -
Continuing Education School District 42
Maple Ridge, BC01.2024
Faculty of Business Administration
Universidad Del Continente Americano (UCA)
Acambaro, Mexico05.2015
Skills
- Bilingual
- Basic math calculations
- Organization
- Attention to detail
- Team leadership
- Customer relations
- Supervising
- Microsoft Office
- Customer service
- Time management
- Multitasking
- Verbal and written communication
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Optometric Assistant
Willowbrook Optometry Clinic
10.2022 - 10.2024
Owner
Monarch Cleaning Services
03.2019 - 10.2022
Travel Agent
Siga Tours S.A de C.V.
06.2018 - 02.2019
Optometrist Assistant
EVO Opticas Bajio
01.2016 - 05.2017
GED -
Continuing Education School District 42
Faculty of Business Administration
Universidad Del Continente Americano (UCA)
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