Hugo Pottier

• Responded immediately to any guest requests or concerns and promptly resolved issues
• Greeted arriving guests and assisted with luggage, sports equipment and pets
• Delivered guest vehicles smoothly and met diverse needs of valet customers
• Prioritized safe, secure environments for guests and vehicles through vigilant patrols.

Principal Tasks :

• Helped guests unload and load luggage
• Maneuvered vehicles into designated areas to maximize parking capacity
• Learn all the codes of the hotel's luxury

Customer service :

• Responded to customer requests efficiently and with knowledgeable assistance.
• Built positive customer rapport for courteous, friendly and professional service.

Achievements:

• A lot of good reviews on the Valet Service on Google and Booking.com for AccorHotel.
• Turnover increased by 45% since the previous year for the parking service.

• Completed rush deliveries on tight timetables to satisfy customer needs
• Fostered positive working relationships with regular customers
• Delivered bikes at the meeting points for our customers with a commercial vehicle
• Time Management and Optimization: Completed on-time deliveries by choosing the best and most efficient routes