Honor Kilbourne
Toronto
Summary
Dynamic professional with a proven track record at enhancing safety and customer satisfaction. Skilled in crisis management and exceptional service, demonstrating strong work ethic and critical thinking aptitude.
Overview
12
12
years of professional experience
Work History
Special Events Server
Arvid Staffing
06.2022 - 12.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Screening Officer
Garda Security
05.2024 - 11.2024
- Maintained professionalism under pressure, responding calmly and decisively to potential threats or crisis situations.
- Provided exceptional customer service by addressing passenger concerns professionally while maintaining focus on their safety at all times.
- Ensured safety of travelers by diligently following established screening procedures and protocols.
Fundaiser
Public Outreach Fundraising
04.2023 - 10.2023
- Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
- Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
- Facilitated training sessions for fundraising staff and volunteers, enhancing skills and motivation.
Sales Associate
The Wine Butler
08.2020 - 02.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Deli Counter Clerk
St. James Town Steak and Chops
04.2019 - 08.2019
- Maintained a clean and organized workspace, adhering to sanitation guidelines for food safety.
- Developed strong rapport with regular customers, fostering a welcoming atmosphere and encouraging repeat business.
- Educated customers about deli products and ingredients, promoting informed choices and dietary awareness.
Public Relations Intern
Media Profile
03.2018 - 08.2018
- Increased awareness of company services and products with implementation of PR strategies.
- Maintained and updated media contact lists and databases for ease of access.
- Participated in media monitoring and reporting.
English Instructor
The Centre for Research and Social Transformation
05.2017 - 06.2017
- Promoted skill development in reading, writing, speaking, and listening through various instructional methods tailored to individual needs.
- Adapted lesson plans to accommodate different learning styles and abilities within the classroom setting for optimal comprehension of material covered.
- Conducted anthropological research on the caste system for credit with University of Toronto.
Call Center Representative
Recipe Unlimited
04.2015 - 08.2015
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Server
Whistler's Restaurant
04.2013 - 08.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Arts -
University of Toronto
Toronto, ONHigh School Diploma -
Greenwood College School
Toronto, ONSkills
- Strong work ethic
- Exceptional customer service
- Time management
- Teamwork and collaboration
- Guest engagement
- Critical thinking aptitude
- Smart Serve Certified
Timeline
Screening Officer
Garda Security
05.2024 - 11.2024
Fundaiser
Public Outreach Fundraising
04.2023 - 10.2023
Special Events Server
Arvid Staffing
06.2022 - 12.2024
Sales Associate
The Wine Butler
08.2020 - 02.2022
Deli Counter Clerk
St. James Town Steak and Chops
04.2019 - 08.2019
Public Relations Intern
Media Profile
03.2018 - 08.2018
English Instructor
The Centre for Research and Social Transformation
05.2017 - 06.2017
Call Center Representative
Recipe Unlimited
04.2015 - 08.2015
Server
Whistler's Restaurant
04.2013 - 08.2013
Bachelor of Arts -
University of Toronto
High School Diploma -
Greenwood College School
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