Faith Fredrickson
Edmonton,AB
Summary
Dynamic and results-oriented professional with a proven track record at enhancing customer experiences through exceptional service. Skilled in multitasking and leadership, I thrive in fast-paced environments, consistently meeting tight deadlines. My ability to communicate effectively and lead teams has significantly improved sales and customer satisfaction. I am actively looking for a full-time position in the Service, Retail or Hospitality Industry as a Server, Sales Associate, Cashier etc. within the Edmonton Area.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Special Events Server
Barrier Group Inc
05.2024 - 09.2024
- Served and catered drinks and food on several high-end golf courses throughout Alberta for the Oil & Gas clients of the Barrier Group.
- Helped serve and BBQ at special hiring fairs and celebrated Indigenous events.
- Studied and learned about the basic aspects and services Barrier Group has to offer to give informed information to potential clients while the Business Development Rep was busy talking with other clients.
- Assisted in the setting up of Barrier Groups BBQ trailer and signage and the tare down.
Head Hostess
Central Social Hall
03.2023 - 05.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Barista & Cafe Server
Starbucks
10.2021 - 01.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Hostess
Dennys
02.2021 - 09.2021
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Retail Sales Associate
Petland
06.2020 - 02.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Highschool Diploma -
Salisbury Composite High School
Sherwood Park, AB06-2023
Skills
- Excellent Communication
- Multitasking
- Attention to detail
- Leadership
- Highly organized
- Exceptional Customer Service
- Time Management
- Problem solving
- Interpersonal
- Ability to work under tight timelines
- Team player
- Coachable
Certification
AGLC Liquor ProServe
References
Available upon request
Languages
English
Full Professional
Timeline
Special Events Server
Barrier Group Inc
05.2024 - 09.2024
Head Hostess
Central Social Hall
03.2023 - 05.2024
Barista & Cafe Server
Starbucks
10.2021 - 01.2023
Hostess
Dennys
02.2021 - 09.2021
Retail Sales Associate
Petland
06.2020 - 02.2021
Highschool Diploma -
Salisbury Composite High School
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