Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ELLIOT BREBNER

North Vancouver

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments, with focus on supporting team objectives.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server for Special Events

Studio 3 Media
01.2019 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with multiple POS system including Micros and Squirrel to place orders, manage bills, and handle complimentary items.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Answered customers' questions, recommended items, and recorded order information accurately and in a timely manner.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Increased sales by upselling higher-end products and suggesting additional items like desserts and drinks based on customers' orders.
  • Assisted in the setting up of banquet food stations and coordinated service to multiple dining areas.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Assisted in planning and execution of special events, contributing to the establishment's reputation for hosting.
  • Ensured accurate cash handling and processed transactions swiftly, maintaining precise financial accuracy for my cash out's.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.

Assistant

Cabo Enterprises
06.2019 - 09.2022
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests with friendliness and professionalism.
  • Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
  • Remained solutions-oriented in face of complex problems.
  • Assisted my boss in all aspects of business operations.
  • Helped with special projects of varying degrees of complexity.

Server/Bartender

Boston Pizza
05.2018 - 09.2019
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Worked with POS system to place orders, manage bills, and handle complimentary items in a timely manner.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu items.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Increased sales significantly by upselling higher-end products to customers.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Busser

Earls Tin Palace
03.2014 - 06.2016
  • Reset and cleaned tables quickly to prepare for new customers.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
  • Displayed excellent time management skills while balancing multiple tasks simultaneously.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

Education

High School Diploma -

Carson Graham Secondary
North Vancouver, BC
06-2017

Skills

  • Strong work ethic
  • Exceptional customer service
  • Experience with multiple Point-of-Sale systems
  • Task prioritization
  • Guest engagement
  • Team collaboration
  • High volume dining
  • Hospitality service expertise
  • Multitasking and organization
  • Menu memorization
  • Upselling techniques
  • Reliable and responsible

Certification

  • Serving It Right

Timeline

Assistant

Cabo Enterprises
06.2019 - 09.2022

Server for Special Events

Studio 3 Media
01.2019 - Current

Server/Bartender

Boston Pizza
05.2018 - 09.2019

Busser

Earls Tin Palace
03.2014 - 06.2016

High School Diploma -

Carson Graham Secondary

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ELLIOT BREBNER