Honglin Pan

Summary

Reliable and upbeat Salesperson, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Automotive Sales position. Ready to help team achieve company goals.

Overview

years of professional experience

Work History

Sales Associate

Canadian Tire

11.2021 - 06.2022

Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
Answered customer questions about sizing, accessories, and merchandise care.
Engaged in friendly conversation with customer to better uncover individual needs.

Team Member

Tim Hortons

11.2020 - 11.2021

Investigated and resolved customer inquiries and complaints quickly.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.

Education

Bachelor of Arts - Political Science

University of Alberta

Edmonton, Canada

05.2027

High School Diploma -

Dover Bay Secondary School

Nanaimo, BC

06.2023

Skills

Team Cooperation
Creative Thinking
Upselling
Staff Support
Customer Assistance
Automotive Techinical Knowledge

Product Knowledge
Time management abilities
Building Customer Loyalty
Positive Customer Engagement
Customer Service
Friendly and Enthusiastic

Languages

English

Native or Bilingual

Chinese (Mandarin)