HOLLY Trasmundi
Thorold,ON
Summary
Health care professional with over 20 years of customer service experience, including management experience, currently working as a PSW in a fast-paced emergency department. Skilled in managing patient flow, with a keen interest in patient experience and feedback. Currently pursuing a bachelor of business administration general degree through Yorkdale University.
Overview
18
18
years of professional experience
Work History
Personal Support Worker (PSW)
Niagara Health
11.2013 - Current
- Provide exceptional patient care in a high-volume emergency department.
- Monitor and manage patient flow, successfully handling over 200 patients some days.
- Demonstrated success in implementing a pilot project to reduce wait times and improve patient flow.
- Assist nursing staff and physicians with procedures and patient care, including CPR and clinical tasks.
- Ensure proper stock and equipment maintenance, contributing to the safe and effective operation of the unit.
- Communicated with all levels of staff and appropriately managed challenging situations in real time.
- Experienced with alternative resolution techniques, including negotiation and mediation.
Ward Clerk
Niagara Health
05.2020 - 03.2022
- Performed clerical, reception, and public relations duties.
- Gained experience using medical terminology and Meditech system.
- Supported patient care during a medical leave as part of an accommodation process.
- Conducted critical patient transfers.
Cosmetics Manager
Shoppers Drug Mart
09.2006 - 09.2009
- Managed staff scheduling, hiring, and firing for the cosmetics department.
- Oversaw inventory control, purchasing, and customer service in a fast-paced retail environment.
- Led the department’s sales, merchandising, and staff training.
- Conducted employee recruitment and onboarding.
- Communicated with all levels of staff and appropriately managed challenging situations in real time.
- Experienced with alternative resolution techniques, including negotiation and mediation.
- Demonstrated commitment to ongoing personal development.
Education
Bachelor of Business Administration General Degree - Business Administration
Yorkdale University
Toronto, ON09.2026
Diploma - Sterile Techniques / Medical Device Reprocessing
Central Sterilization Association Ontario
Northumberland Hospital Cobourg, ON02.2015
Personal Support Worker (PSW) -
Niagara School of Healthcare
St. Catharines, ON10.2013
Skills
- Strong observation skills
- Attention to detail
- Computer literacy
- Organizational skills
- Strategic planning
- Scheduling
- Critical thinking
- Extensive customer service
References
Available upon request
Timeline
Ward Clerk
Niagara Health
05.2020 - 03.2022
Personal Support Worker (PSW)
Niagara Health
11.2013 - Current
Cosmetics Manager
Shoppers Drug Mart
09.2006 - 09.2009
Bachelor of Business Administration General Degree - Business Administration
Yorkdale University
Diploma - Sterile Techniques / Medical Device Reprocessing
Central Sterilization Association Ontario
Personal Support Worker (PSW) -
Niagara School of Healthcare
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