Olivia Guirandou
Overview
3
3
years of professional experience
Work History
Personal Support Worker (PSW)
BGH Inpatient Mental Health
Brockville, ON
07.2023 - Current
- Providing direct patient care by assessing and monitoring physical, psychological and emotional status of patients.
- Conducting crisis intervention when necessary, by providing emotional support and safety planning.
- Providing 1x1 support to patients when needed, focusing on de-escalation strategies, and encouraging the use of healthy coping mechanisms.
- Assisting patients in goal setting and customizing treatment plans.
- Collaborating with nurses and other healthcare professionals to ensure quality care for patients.
- Documenting patients' behaviors and activity periodically throughout the day to ensure patient safety.
- Supported and provided care to patients with diagnoses such as Schizophrenia, Bipolar Disorder, Borderline Personality Disorder, Major Depressive Disorder and various psychotic disorders.
Personal Support Worker (PSW)Palliative Care
Brockville General Hospital
Brockville, Ontario
08.2023 - Current
- Providing compassionate end-of-life care to terminally ill patients, ensuring their comfort and dignity.
- Assisting with managing symptoms, including repositioning patients to alleviate discomfort.
- Supporting patients' personal hygiene needs with sensitivity and respect, while promoting as much independence as possible.
- Monitoring and reporting changes in patients' conditions to nurses, contributing to the overall care plan.
- Offering emotional support to patients and families, facilitating open communication and understanding.
Personal Support Worker (PSW)
Chartwell
Brockville, ON
04.2022 - 07.2023
- Delivered high-quality personal care to elderly residents, respecting their preferences and promoting independence.
- Assisted with daily routines, including dressing and grooming. Lifted, moved, and adjusted clients to ambulate individuals for diverse needs.
- Observed residents for signs of health changes and ensured their safety by preventing falls and responding quickly to emergencies.
- Supported residents in attending social activities and encouraged participation to improve mental and physical well-being.
- Helped serve meals and supported residents with special dietary requirements, ensuring proper nutrition.
- Ensured the fulfillment of individual goals and needs, as instructed in the client's support plans.
Personal Support Worker (PSW)
Extendicare Starwood LTC
Ottawa, ON
11.2021 - 03.2022
- Provided daily personal care to residents, including assistance with hygiene, grooming, and incontinence management, ensuring comfort and dignity.
- Assisted in transferring residents safely using mechanical lifts and other mobility aids in accordance with established safety procedures.
- Provided specialized care and communication strategies for residents with cognitive impairments, such as Alzheimer's and Dementia.
- Monitored residents' physical, emotional, and behavioral conditions, reporting any significant changes to appropriate medical staff.
- Maintained clear and detailed documentation of care while also participating in regular care conferences with the healthcare team.
Education
License Certificate - Personal Support Work
Willis College of Business Technology & Healthcare
Ottawa, ON01.2022
Skills
Hard Skills: Patient-Centered Care, Mental Health Support, Crisis Management, Geriatric Care Expertise, Health Monitoring, Care plan Management, Personal Care Assistance, Patient Documentation
Soft Skills: Communication Skills,Team Collaboration, Cultural Sensitivity, Keen Observation , Patience, Positive & Uplifting Attitude, Empathy and Compassion, Problem-Solving, Patient Advocacy
Affiliations
Empathetic and detail-oriented Personal Support Worker specializing in mental health care with 3+ years of experience. Adept at assisting clients with daily living activities while implementing therapeutic interventions to support mental and emotional well-being. Strong background in crisis intervention and conflict resolution, coupled with excellent listening and communication skills. Proven the ability to build trusting and communicate effective with clients, families and interdisciplinary teams. relationships Passionate about fostering a supportive environment that encourages recovery and independence.
Certifications and Licenses
- First Aid & CPR
- Gentle Persuasive Approaches (GPA) in Dementia Care
- Falls Prevention
- Learning Essential Approaches to Palliative Care (LEAP)
- Fire Safety
- Workplace Hazardous Materials Information System (WHMIS)
- Safe Check Advanced Food Safety
- Smart Serve
- NACC Certified
- NVCIS
Timeline
Personal Support Worker (PSW)Palliative Care
Brockville General Hospital
08.2023 - Current
Personal Support Worker (PSW)
BGH Inpatient Mental Health
07.2023 - Current
Personal Support Worker (PSW)
Chartwell
04.2022 - 07.2023
Personal Support Worker (PSW)
Extendicare Starwood LTC
11.2021 - 03.2022
License Certificate - Personal Support Work
Willis College of Business Technology & Healthcare
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