Holly Oberst

Scheduling - Used scheduling management techniques for both single-chair and dovetail booking. Understood and used scheduling terms and abbreviations, as well as scheduling for various types of appointments based on provider. Acquired a great understanding of the development process and use of a scheduling matrix.
Audited schedule regularly to verify patients were covered for their scheduled treatment or recall appointments.
Systems Management - Knowledge of follow-up and tracking protocols for administration systems including re-care, accounts receivable and predeterminations.
Communication and Interpersonal Relations
-Ability to use scripting and effective communication techniques to show
professionalism when interacting with patients.
Cleardent Software - Ability to perform the following tasks using Cleardent
• Managed new patient information including insurance breakdowns with frequencies.
• Managed the appointment book schedule to maximize production.
• Entered treatment and manage insurance claims.
• Entered incoming payments from patients and insurance.
• Managed incoming and outgoing predeterminations including the appropriate x-rays and terminology needed to justify the treatment.
• Printed daily and monthly reports and use systems management features including continuing care, treatment managers, and aging report.

• Entered or verified insurance breakdowns in patients insurance tabs in their chart.

Predeterminations- Used specific verbiage in predeterminations to justify the need for major dental work i.e. crowns and sent proper x-rays along with them as needed.
Sent predeterminations for orthodontic treatment with correct terminology to justify the need for such treatment.

-Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.

-Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
-Scheduled customer appointments and rearranged individual time slots to meet demand.
-Collaborated with fellow stylists to create a positive work environment and share best practices.
-Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
-Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
-Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
-Increased salon revenue by upselling products and additional treatments during appointments.
-Recorded notes for future reference about customer preferences and services delivered.

-Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.

-Implemented effective inventory management strategies to reduce waste while maintaining sufficient stock levels of salon products.
-Answered phone calls and emails to schedule client appointments.
-Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
-Developed loyal following of clients by providing high-quality services.
-Attended hair shows, classes and seminars to stay up-to-date on latest trends.
-Answered customer questions about products and services, helped locate merchandise, and promoted key items.
-Provided pre- and post-service consultations to accurately assess clients' needs.
Increased revenue through effective customer service and inventory management.
-Trained salon staff in traditional and innovative haircutting techniques and salon management.