Carolyn Mulyk
Calgary
Summary
Developed strong administrative and organizational skills in fast-paced dental office environment. Proficient in managing patient records, scheduling appointments, and handling billing processes. Seeking to transition into new field, leveraging these skills to contribute to different professional setting.
Overview
21
21
years of professional experience
Work History
Dental Office Administrator
Bite DentalWorks
09.2023 - Current
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Coordinated staff schedules to ensure adequate coverage during peak hours and vacations.
- Enhanced office communication by establishing and maintaining effective channels between staff, patients, and dental providers.
- Reduced patient wait times through efficient management of the front desk and prioritization of tasks.
- Assisted dentists with treatment coordination efforts, ensuring patients received appropriate care plans tailored to their needs.
- Promoted a welcoming atmosphere by overseeing office cleanliness, organization, and decor updates as needed.
- Addressed patient inquiries professionally and swiftly via phone calls or emails to provide exceptional customer service experiences consistently.
- Increased patient satisfaction with thorough insurance verification and accurate billing procedures.
AREA MANAGER
DENTAL CHOICE
05.2022 - 11.2023
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
REGIONAL MANAGER
123 DENTIST
09.2003 - 02.2023
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Established and maintained operational standards for 10+ locations.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
Education
CERTIFICATE OF DENTAL ASSISTING - DENTAL ASSISTING
UNIVERSITY COLLEGE OF THE FRASER VALLEY
CHILLIWACK, BC06.2001
Skills
- HIPAA compliance
- Dental software proficiency
- Claims processing
- Reception duties
- Insurance verification
- Invoicing and billing
- Scheduling and coordinating
Languages
English
Native or Bilingual
Timeline
Dental Office Administrator
Bite DentalWorks
09.2023 - Current
AREA MANAGER
DENTAL CHOICE
05.2022 - 11.2023
REGIONAL MANAGER
123 DENTIST
09.2003 - 02.2023
CERTIFICATE OF DENTAL ASSISTING - DENTAL ASSISTING
UNIVERSITY COLLEGE OF THE FRASER VALLEY
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