Summary
Overview
Work History
Education
Skills
Timeline
Generic

Héloïse Leclerc St-Pierre

Summary

I'm a dynamic person with extensive customer service experience, skilled at creating positive interactions through good communication and active listening. I have an ability to navigate diverse environments, demonstrating my adaptability and teamwork in high-pressure situations. I'm committed to creating a positive atmosphere while delivering exceptional service. I'm highly motivated and I want to take on new challenges.

Overview

4
4
years of professional experience

Work History

Counsellor

Société Elizabeth Fry du Québec
Québec, Québec
01.2026 - Current
  • Delivered counseling support to women in halfway house, fostering personal growth and recovery.
  • Established a safe and supportive living environment for women in the halfway house.
  • Monitored clients' daily activities and provided timely responses to support their well-being.
  • Documented client interactions and movements accurately to ensure continuity of care.

Customer Service

Brulerie Ste-Foy
Quebec City, Qc
09.2025 - 12.2025
  • Being welcoming, and knowing how to advise the customer
  • Always maintain an energetic and positive attitude
  • Managed daily tasks and prioritized time efficiently in a fast-paced environment.
  • Listen and relay information to colleagues

Cast Member

Walt Disney World
Orlando, USA
06.2023 - 08.2025
  • Summer 2023 and summer 2025
  • Adapted to and thrived in demanding, dynamic environment
  • Resolved unexpected situations, ensuring guest satisfaction

Barista

Starbucks
Québec, QC
04.2022 - 05.2023
  • Prepared and served high-quality beverages to customers daily.
  • Assisted customers with menu selections and special requests effectively.
  • Collaborated with team members to ensure a smooth workflow during peak hours.
  • Maintained cleanliness of workstations and customer areas regularly.

Education

Bachelor of Arts - Criminology

Université Laval
Québec, QC
05-2028

Certificate - Social Work

Université Laval
Québec, QC
01-2025

Skills

  • Conflict resolution
  • Adaptive and creative
  • Effective communication
  • Active listening
  • Friendly and outgoing
  • Speedy and efficient
  • Team player
  • Multitasking and organization

Timeline

Counsellor

Société Elizabeth Fry du Québec
01.2026 - Current

Customer Service

Brulerie Ste-Foy
09.2025 - 12.2025

Cast Member

Walt Disney World
06.2023 - 08.2025

Barista

Starbucks
04.2022 - 05.2023

Bachelor of Arts - Criminology

Université Laval

Certificate - Social Work

Université Laval
Héloïse Leclerc St-Pierre