Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elena Cosentino

Pincourt,QC

Summary

To work as a Patient Care Coordinator in a dynamic Patient Support Program.

Overview

9
9
years of professional experience

Work History

Counsellor

Aiguillage
Vaudreuil-Dorion, Quebec
08.2024 - 07.2025
  • Provided emotional support to clients during counseling sessions.
  • Assisted in developing individualized treatment plans for clients.
  • Maintained accurate client records and documentation for compliance.
  • Engaged in ongoing training to improve counseling techniques and approaches.
  • Participated in regular team meetings to discuss case management issues and plan services for clients.
  • Maintained accurate and up-to-date records of client progress and treatment plans.
  • Developed crisis intervention strategies for individuals facing difficult situations or events.
  • Completed day-to-day duties accurately and efficiently.

Leisure Technician

Le Groupe Maurice
Ile Bizard, QC
08.2022 - 12.2023
  • Developed engaging leisure programs for diverse groups and ages.
  • Coordinated schedules and logistics for recreational activities and events.
  • Evaluated participant feedback to improve future programming effectiveness.
  • Trained volunteers in program delivery and safety protocols.
  • Managed multiple projects simultaneously while meeting strict deadlines.
  • Assisted in the development of budgets for leisure activities.

Leisure Technician

CIUSSS Denis Benjamin Viger
Ile Bizard, QC
03.2020 - 10.2022
  • Developed individualized treatment plans for diverse patient needs.
  • Communication with patients and family members via phone and email to ensure satisfaction and that all needs are met.
  • Collaborated with healthcare teams to coordinate comprehensive care strategies.
  • Organized recreational activities promoting physical and emotional well-being.
  • Documented patient interactions and treatment outcomes for effective tracking.

Customer Service Representative

Home Depot
Pointe-Claire, Quebec
07.2016 - 06.2020
  • Assisted client with inquiries via phone.
  • Resolved client issues efficiently and professionally to ensure satisfaction.
  • Trained new staff on client service protocols and systems usage.
  • Provided product information and recommendations based on client needs.
  • Participated in team meetings to discuss service improvements and strategies.
  • Answered client inquiries and provided accurate information regarding products and services.
  • Promoted high client satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong client relationships to encourage repeat business.

Education

Bachelor of Arts - Leisure And Recreation

Concordia University
Montreal
05-2020

DEC - Social Sciences

John Abbott College
St. Annes De Bellevue
07-2015

Skills

  • Team collaboration
  • Conflict resolution
  • Empathetic
  • Bilingualism
  • Communication skills
  • Patient needs assessment
  • Adaptability to change
  • Positive and professional
  • Task prioritization
  • Punctuality and reliability
  • Microsoft outlook
  • Microsoft PowerPoint
  • Microsoft Word
  • Adobe

Timeline

Counsellor

Aiguillage
08.2024 - 07.2025

Leisure Technician

Le Groupe Maurice
08.2022 - 12.2023

Leisure Technician

CIUSSS Denis Benjamin Viger
03.2020 - 10.2022

Customer Service Representative

Home Depot
07.2016 - 06.2020

Bachelor of Arts - Leisure And Recreation

Concordia University

DEC - Social Sciences

John Abbott College

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Elena Cosentino