Hitesh Sarangal
Prince Albert,SK
Summary
Hospital Security Guard with 4 years of experience in general security, mental health, detox, and lead guard roles. Strong background in de-escalation, crisis response, and safety enforcement. Completed 201 Indigenous Awareness Certificate, Mental Health Awareness Certificate and seeking transition into a Correctional Officer role with Saskatchewan Corrections.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Youth Mental Health Security Guard
GardaWorld Security
Victoria Hospital, Prince Albert, SK
10.2025 - Current
- Aiding clinical personnel with restraints when needed, intervening in confrontational situations to prevent injury, and calming agitated youth through active listening and non-physical methods (such as verbal de-escalation).
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- Maintaining general order, escorting employees and guests, and offering a comforting presence all contribute to the development of a therapeutic environment.
- Collaborating closely with law enforcement, mental health specialists, and other emergency agencies to handle situations and provide care continuity.
- Providing a reassuring presence, escorting staff and visitors, and maintaining general order to help create a therapeutic atmosphere.
Mental Health and Detox Security Guard
Commissionaires
Victoria Hospital, Prince Albert, SK
08.2023 - 2024
- Worked closely with medical and mental health staff to support a secure environment.
- Strategies for de-escalation and non-violent crisis intervention to handle rising or potentially violent behavior in a cool, collected manner. Reducing stress and averting physical altercations are the objectives.
- First responders to internal emergencies such as "Code White" (situations involving a potentially harmful patient), medical crises, or fire alarms. Alert relevant professionals and provide support.
- Tight cooperation with physicians, nurses, and therapists, supporting patient care in their capacity as security personnel. When a patient presents a risk to himself or others, this may involve using physical restraints and according to legal procedures, but only as a last resort.
- Enforced policies and procedures to maintain safety and order in a detox and mental health center.
- Kept an eye out for any behavioral shifts and possible safety hazards.
- Used de-escalation strategies and verbal communication to handle stressful circumstances
- Accurately and clearly recorded observations and occurrences.
- Showed tolerance, professionalism, and emotional restraint under pressure.
Night Security Guard
Commissionaires
Victoria Hospital, Prince Albert, SK
08.2022 - 2024
- Monitored premises to prevent theft, vandalism, and unauthorized access.
- Conducted routine patrols to ensure safety and security of property.
- Maintained detailed logs of daily activities and unusual occurrences for record-keeping purposes.
- Responded to alarms, hazardous situations and other incidents and called police or fire departments to mitigate emergencies.
- Used verbal communication skills to de-escalate conflicts and manage difficult situations.
- Accurately documented incidents, observations, and daily activities in written reports.
- Worked effectively as part of a team in high-stress environments while following chain of command.
Cook
KFC Restaurant
Prince Albert, SK Canada
04.2022 - 2023
- Prepared diverse dishes following standardized recipes to ensure consistency and quality.
- Operated kitchen equipment safely and efficiently, adhering to health and safety regulations.
- Managed inventory levels, ensuring fresh ingredients were available for daily operations.
- Collaborated with team members to maintain cleanliness and organization in the kitchen area.
Team Leader
EClerx Services
Chandigarh, Punjab, India
03.2020 - 2022
- Led team to achieve operational targets, ensuring efficiency and adherence to quality standards.
- Streamlined processes by implementing best practices, enhancing overall workflow productivity.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Analyzed performance metrics, identifying areas for improvement and driving strategic initiatives.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Senior Customer Service Analyst
EClerx Services
Chandigarh, Punjab, India
02.2019 - 2020
- Analyzed customer inquiries to improve service response times and enhance user satisfaction.
- Facilitated resolution of complex customer issues by collaborating with cross-functional teams.
- Developed training materials for new hires, ensuring adherence to company standards and procedures.
- Streamlined reporting processes, resulting in more efficient tracking of customer feedback and trends.
- Managed high-stress situations with tact and professionalism, maintaining positive relationships with customers during difficult interactions.
Lead Security Officer
Commissionaires
Victoria Hospital, Prince Albert, SK
2024 - 2025
- Oversaw daily security operations, including incident response and patrol assignments.
- Serve as the initial point of contact for security events, emergencies, and breaches that have been escalated, making decisions about what should be done.
- Demonstrated accountability, leadership, and good judgment under pressure.
- Used verbal de-escalation techniques to manage conflicts and prevent escalation.
- Prepared and examined incident reports to ensure correctness and appropriate documentation.
- Responded to crises and incidents while giving team members guidance and assistance.
- Communicated effectively with supervisors, staff, and other departments.
- Developed training programs for new recruits, enhancing team performance and service delivery.
- Collaborated with law enforcement agencies during incident investigations to maintain public safety.
Education
Bachelor In Engineering - Electronics And Communications Engineering
Punjabi University, Patiala, Punjab , India
University College Of Engineering 01-2013
Skills
- Good judgement and professionalism by remaining composed in stressful or emotionally heated situation
- Worked cooperatively with coworkers and exercised leadership when managing other employees, guaranteeing operational efficiency
- Evaluated possible dangers by observing behaviour, making sure that prompt action was taken when needed
- In accordance with facility procedures, prepared thorough and accurate reports of observations, incidents, and daily activities
- managed and resolved uncomfortable or contentious situations by using verbal communication and de-escalation tactics
Certification
- Mental Health Awareness And De-Escalation Certification.
- Indigenous Awareness Certification.
Timeline
Youth Mental Health Security Guard
GardaWorld Security
10.2025 - Current
Mental Health and Detox Security Guard
Commissionaires
08.2023 - 2024
Night Security Guard
Commissionaires
08.2022 - 2024
Cook
KFC Restaurant
04.2022 - 2023
Team Leader
EClerx Services
03.2020 - 2022
Senior Customer Service Analyst
EClerx Services
02.2019 - 2020
Lead Security Officer
Commissionaires
2024 - 2025
Bachelor In Engineering - Electronics And Communications Engineering
Punjabi University, Patiala, Punjab , India