HIMANSHU DHAMEJA
Abbotsford,BC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Advisor as a Content Moderator
CONCENTRIX
05.2023 - Current
- Answered customer inquiries promptly and provided information through multiple channels, ensuring clarity and satisfaction with services offered
- Respond to, investigate, troubleshoot, and resolve system alerts to maintain continuous operational efficiency
- Apply regular security patches, updates, and fixes to ensure compliance and protection of infrastructure systems
- Demonstrated self-motivation by quickly adapting to new technologies, enhancing support capabilities.
Provisional Health Care Volunteer
St. Paul Hospital
05.2023 - Current
- Efficiently coordinate and manage patient traffic by greeting and directing visitors to the appropriate service areas, reducing wait times, and ensuring a smooth workflow within the diagnostics lab
- Provide exceptional customer service by actively listening to patients' needs, assisting with test inquiries, and offering guidance on making online appointments, resulting in improved patient satisfaction and engagement
- Communicate with the lab staff to stay informed about new services, procedures, and updates, facilitating seamless patient transitions and ensuring up-to-date information for visitors
- Assist in optimizing resource utilization by referring patients to other hospital services when necessary, enhancing the overall hospital experience and ensuring patients receive comprehensive care.
District Trainer
WESTERN INVENTORY SYSTEM
02.2022 - 09.2023
- Reduced inventory counting time from 40% by improved human resources operations by facilitating employee recruitment, benefits administration, and performance management
- Promoted within 12 months due to strong customer service and organizational impact (1 year ahead of schedule)
- Managed multiple projects simultaneously to ensure all tasks meet deadlines managing complex different retail stores procedures with minimal supervision
- Orchestrated a benefits revamp by introducing tailored perks like flexible work hours and health stipends, leading to a 25% decrease in employee turnover within the first year.
Office Administrative Assistant
CS IMMIGRATIONS
04.2022 - 05.2023
- Served as a vital member of the Clerical Staff, assisting with data entry, correspondence, and record keeping tasks like employee working hours, inventory and delivery partners
- Implemented optimized scheduling practices resulting in a 15% reduction in labor costs while maintaining efficient finances
- Ability to organize and provide direction to team based on the orders from both online and offline channels.
Front line health worker
MEGHA HOSPITALS
06.2019 - 01.2021
- Engage with patient to elicit, analyze, and document clear on Microsoft office suite like word and excel
- Managed patient records and schedules, ensuring efficient office operations and patient satisfaction
- Successfully applied Crisis Intervention skills in high-stress situations to ensure the safety and well-being of staff members.
Education
Bachelor of Business Administration Specialization in Business Operations. -
UNIVERSITY OF FRASER VALLEY
Abbotsford, Canada01.2023
Skills
- Client Confidentiality
- Customer Relationship Management (CRM)
- Interpersonal Skills
- Sales proficiency
- Transaction Processing
- Financial product knowledge
Certification
- Standard First Aid CPR-C & AED
- Project Management by PNP
- Quick books
Languages
English
Native or Bilingual
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Advisor as a Content Moderator
CONCENTRIX
05.2023 - Current
Provisional Health Care Volunteer
St. Paul Hospital
05.2023 - Current
Office Administrative Assistant
CS IMMIGRATIONS
04.2022 - 05.2023
District Trainer
WESTERN INVENTORY SYSTEM
02.2022 - 09.2023
Front line health worker
MEGHA HOSPITALS
06.2019 - 01.2021
Bachelor of Business Administration Specialization in Business Operations. -
UNIVERSITY OF FRASER VALLEY
- Standard First Aid CPR-C & AED
- Project Management by PNP
- Quick books
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