Himanshu Dhameja
Abbotsford,BC
Summary
Born and raised in a business family, immersion in various branches of business became second nature to me from an early age. Passionate about sales and marketing, I pursued a commerce with computer science stream during high school, aiming to balance the digital and offline aspects of business. Graduating from a top B-school in Canada with a Bachelor of Business Administration in 2023, practical experience was gained through work in a B2B company. This opportunity provided invaluable skills in service-based business operations and strategies for selling services to prestigious clients. Additionally, analytical skills were honed through relevant coursework, facilitating a natural ability to analyze business dynamics. With a proven ability to establish rapport with clients and prioritize their needs, excellence in the field of sales and marketing remains my goal.
Overview
2
2
years of professional experience
Work History
Advisor II, Content Moderator
Concentrix
05.2023 - Current
- Serving clients akin to Meta database engineers, focusing on securing and enhancing information systems for optimized user experience.
- Implemented changes in reporting system, reducing error rates by 25%.
- Diligently collecting and documenting user feedback to provide valuable insights for improvement.
- Educating customers on updating trackers, required applications, and tools, while keeping internal stakeholders informed of new issues.
- Maintaining quality rating of 98.2% in administrative environment, collaborating actively with peers to ensure continuity of knowledge
- Assisted in the development of training materials for new advisors, improving overall team performance.
Inventory District Training Manager and Auditor
WIS International
04.2022 - 09.2023
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Streamlined district training processes for increased efficiency and productivity.
- Collaborated with management to identify training needs and develop appropriate solutions.
- Evaluated employee progress and provided constructive feedback, leading to improved job performance.
- Putting a right person to right store which help the company to save $300 - $500 per store which equivalent to $7000 per month.
Teller
CIBC Bank
04.2022 - 01.2023
- Taking 50+ phone calls daily to resolve customer queries and complaints
- Deeply understand the product and then upselling them to consumer
- Assist customers with various products
- Also, provide explanations of charges and bills to customers
- Worked with other departments to determine the reason for the customers' concern.
Education
BBA - FINANCE AND MARKETING
UNIVERSITY OF FRASER VALLEY
Abbotsford, BC04.2023
Skills
- Data Entry
- Customer Relations
- Team work and accountability
- Building relationships
- Sales Lead Generation
- Client Engagement
- Strategic Planning
- Attention to Detail
- Group therapy facilitator
- Diverse groups presentations
Interests
- Sports and Fitness
- Volunteering
- The Art of story telling.
- Music
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Professional Working
Spanish
Elementary
Timeline
Advisor II, Content Moderator
Concentrix
05.2023 - Current
Inventory District Training Manager and Auditor
WIS International
04.2022 - 09.2023
Teller
CIBC Bank
04.2022 - 01.2023
BBA - FINANCE AND MARKETING
UNIVERSITY OF FRASER VALLEY