HIMANSHU CHAUDHARY
Charlottetown,PE
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Enterprise Rent-A-Car
05.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Achieved high service level scores by effectively resolving customer issues during the first contact.
- Educated customers about billing, payment processing and support policies and procedures.
Supervisor
Tim Hortons
11.2022 - 08.2024
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Optimized workflow through effective resource allocation and scheduling adjustments.
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
Counter Cashier
Esso Gas Station
06.2022 - 11.2022
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Strengthened customer relations through friendly interactions and attentive assistance during transactions.
- Provided exceptional product knowledge, guiding customers towards informed purchasing decisions.
- Increased customer satisfaction by providing efficient and accurate transactions at the counter.
Cook, Cashier and Delivery driver
Pizza Pizza
08.2021 - 04.2022
- Adapted fast-paced food handling with proper hygiene
- Learnt to deal with the non-vegan and vegan items
- Learnt the importance of time in preparing the food
- Gained experience in packing the prepared food and handling cash
- Adapted knowledge about how to dump the garbage after the closing of the store
- Experience of Working in variable temperature conditions and rush hours
- Greeting customers in friendly manner.
Supervisor
Lacoste Warehouse
04.2020 - 02.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Network and Internet security Specialist (2 years) -
CDI College
01.2022
Senior Secondary Education, Science Stream (with Mathematics) -
India
01.2020
Skills
- Able to work efficiently as a part of team as well as independently
- Good organizational, time management, and prioritizing skills
- Excellent communication skills
- Basic knowledge of Microsoft office (Word, Excel and Power point)
- Strong work ethic and quick learning ability
- Computer Proficiency
- Languages– English, Hindi, and Punjabi
- Lifting or moving up to 20-35 lbs
Timeline
Customer Service Representative
Enterprise Rent-A-Car
05.2023 - Current
Supervisor
Tim Hortons
11.2022 - 08.2024
Counter Cashier
Esso Gas Station
06.2022 - 11.2022
Cook, Cashier and Delivery driver
Pizza Pizza
08.2021 - 04.2022
Supervisor
Lacoste Warehouse
04.2020 - 02.2022
Network and Internet security Specialist (2 years) -
CDI College
Senior Secondary Education, Science Stream (with Mathematics) -
India
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