Azumah Newman
Toronto,ON
Summary
Dynamic and motivated plumbing professional with a recent completion of a comprehensive plumbing pre-apprenticeship program. Seeking a Plumbing Apprentice position to leverage my foundational skills and knowledge in a real-world setting. Committed to contributing positively to a reputable plumbing company while gaining hands-on experience under the mentorship of seasoned professionals. Dedicated to high-quality workmanship, safety, and exceptional client service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Concentrix
01.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sales Associate
Rogers Communications
01.2023 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Construction Laborer and Machine Operator
Epic Paving & Contracting Ltd.
Etobicoke
01.2021 - 01.2023
- Assisted with the setup and operation of machinery on construction sites
- Supported the team in various manual tasks and ensured proper handling of tools and materials
- Adhered to safety guidelines and participated in the Health & Safety program.
Carpenter/Finisher
Saffron Ltd.
Montreal
01.2019 - 01.2021
- Performed carpentry tasks, including installation and finishing of wooden structures and fixtures
- Interpreted blueprints and building specifications to complete tasks accurately
- Maintained a clean and organized work environment while adhering to safety protocols.
Customer Service Representative
TTEC
Montreal
01.2018 - 01.2019
- Provided exceptional customer service, addressing client inquiries and resolving issues professionally
- Developed strong communication and problem-solving skills in a fast-paced environment.
Education
Plumbing Pre-Apprenticeship Program
Business Management - Business
Dawson College
Montreal, QC01.2022
Skills
- Plumbing Knowledge: Solid understanding of plumbing systems, principles, and techniques
- Safety Procedures: Knowledgeable in plumbing safety protocols, including WHMIS and Working at Heights
- Technical Proficiency: Skilled in using hand and power tools, and familiar with a variety of piping materials and joining methods
- Blueprint Reading: Proficient in reading and interpreting blueprints and building specifications
- Problem Solving: Strong analytical skills with attention to detail
- Communication: Effective verbal and written communication skills
- Team Collaboration: Ability to work efficiently both independently and as part of a team
- Customer Service: Professional interaction with clients, addressing questions and concerns with courtesy
- Physical Endurance: Capable of performing physically demanding tasks in various weather conditions
Languages
English
Full Professional
Certification
- Valid Driver’s license and own vehicle
- WHMIS
- Worker Health and Safety Awareness in 4 Steps
- Working at Heights
- Elevating Work Platforms
- Lockout & Tag Safety
- Scaffold Users' Hazard Awareness
- Confined Spaces Hazard Awareness
- ProPress/MegaPress
- SharkBite
- Upinor
References
Available upon request.
Timeline
Sales Associate
Rogers Communications
01.2023 - 06.2024
Customer Service Representative
Concentrix
01.2022 - 01.2023
Construction Laborer and Machine Operator
Epic Paving & Contracting Ltd.
01.2021 - 01.2023
Carpenter/Finisher
Saffron Ltd.
01.2019 - 01.2021
Customer Service Representative
TTEC
01.2018 - 01.2019
Plumbing Pre-Apprenticeship Program
Business Management - Business
Dawson College