Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Azumah Newman

Toronto,ON

Summary

Dynamic and motivated plumbing professional with a recent completion of a comprehensive plumbing pre-apprenticeship program. Seeking a Plumbing Apprentice position to leverage my foundational skills and knowledge in a real-world setting. Committed to contributing positively to a reputable plumbing company while gaining hands-on experience under the mentorship of seasoned professionals. Dedicated to high-quality workmanship, safety, and exceptional client service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Concentrix
01.2022 - 01.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Sales Associate

Rogers Communications
01.2023 - 06.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.

Construction Laborer and Machine Operator

Epic Paving & Contracting Ltd.
Etobicoke
01.2021 - 01.2023
  • Assisted with the setup and operation of machinery on construction sites
  • Supported the team in various manual tasks and ensured proper handling of tools and materials
  • Adhered to safety guidelines and participated in the Health & Safety program.

Carpenter/Finisher

Saffron Ltd.
Montreal
01.2019 - 01.2021
  • Performed carpentry tasks, including installation and finishing of wooden structures and fixtures
  • Interpreted blueprints and building specifications to complete tasks accurately
  • Maintained a clean and organized work environment while adhering to safety protocols.

Customer Service Representative

TTEC
Montreal
01.2018 - 01.2019
  • Provided exceptional customer service, addressing client inquiries and resolving issues professionally
  • Developed strong communication and problem-solving skills in a fast-paced environment.

Education

Plumbing Pre-Apprenticeship Program

Business Management - Business

Dawson College
Montreal, QC
01.2022

Skills

  • Plumbing Knowledge: Solid understanding of plumbing systems, principles, and techniques
  • Safety Procedures: Knowledgeable in plumbing safety protocols, including WHMIS and Working at Heights
  • Technical Proficiency: Skilled in using hand and power tools, and familiar with a variety of piping materials and joining methods
  • Blueprint Reading: Proficient in reading and interpreting blueprints and building specifications
  • Problem Solving: Strong analytical skills with attention to detail
  • Communication: Effective verbal and written communication skills
  • Team Collaboration: Ability to work efficiently both independently and as part of a team
  • Customer Service: Professional interaction with clients, addressing questions and concerns with courtesy
  • Physical Endurance: Capable of performing physically demanding tasks in various weather conditions

Languages

English
Full Professional

Certification

  • Valid Driver’s license and own vehicle
  • WHMIS
  • Worker Health and Safety Awareness in 4 Steps
  • Working at Heights
  • Elevating Work Platforms
  • Lockout & Tag Safety
  • Scaffold Users' Hazard Awareness
  • Confined Spaces Hazard Awareness
  • ProPress/MegaPress
  • SharkBite
  • Upinor

References

Available upon request.

Timeline

Sales Associate

Rogers Communications
01.2023 - 06.2024

Customer Service Representative

Concentrix
01.2022 - 01.2023

Construction Laborer and Machine Operator

Epic Paving & Contracting Ltd.
01.2021 - 01.2023

Carpenter/Finisher

Saffron Ltd.
01.2019 - 01.2021

Customer Service Representative

TTEC
01.2018 - 01.2019

Plumbing Pre-Apprenticeship Program

Business Management - Business

Dawson College
Azumah Newman