Raven Hollins
Saginaw,TX
Summary
Dedicated and customer-focused professional with over 11 years of experience in customer service and administrative roles. Skilled in managing high-pressure situations, providing superior service, and ensuring customer satisfaction. Adept at multitasking, handling escalated situations, and maintaining detailed records. Seeking to transition into a flight attendant role where my skills in communication, problem-solving, and team collaboration will contribute to a positive passenger experience.
Overview
11
11
years of professional experience
Work History
Customer Service Representative/Billing Specialist
Southern California Telephone
11.2023 - 02.2024
- Managed incoming and outgoing communications, ensuring timely and accurate message distribution
- Maintained detailed records of office activities and supported onboarding of new employees
- Edited documents for accuracy, fostering operational efficiency and compliance
- Provided consistent administrative support to business leaders, enhancing communication and office coordination.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service/Administrative Assistant
Circor Aerospace
04.2021 - 11.2023
- Managed customer inquiries via phone, email, and in person, providing timely and accurate responses
- Coordinated cross-departmental resources to support on-site customer visits and expedite requests
- Maintained and updated customer portals, ensuring accurate and up-to-date information
- Supported contract review, order entry, and PO submissions for seamless internal execution.
- Developed strong relationships with key clients, leading to increased loyalty and repeat business over time.
Customer Service Representative/Technician Dispatcher Manager
ARS Rescue Rooter
07.2018 - 05.2021
- Coordinated technician dispatch and managed customer communication regarding service delays
- Scheduled appointments and maintained organized databases, contributing to smooth operations
- Collaborated with team members to identify areas for process improvement and implement changes.
- Educated customers on product features, guiding them through setup and troubleshooting procedures.
Customer Service Representative
Performance Team
10.2016 - 11.2018
- Facilitated communication between customers and internal departments to ensure prompt responses
- Managed delivery schedules and driver assignments, ensuring timely and accurate service
- Monitored and updated driver records, ensuring correct payment and compliance with schedules.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
DHL Johnson & Johnson
08.2013 - 10.2016
- Recorded confidential information and maintained data entry accuracy for employees and clients
- Managed urgent mail and package deliveries, ensuring timely processing and distribution
- Dispatched trailers and resolved issues related to FDA and QA holds, maintaining smooth operations.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Server
Buffalo Wild Wings
05.2013 - 06.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Education
Associate Degree -
Long Beach City College
Long Beach, CA05.2015
High School Diploma -
Indio High School
Indio, CA05.2013
Skills
- Customer Service Excellence: 11 years of delivering exceptional service in high-paced environments
- Communication: Proficient in written and verbal communication, with a strong ability to handle escalated situations effectively
- Problem Solving: Keen analytical skills with the ability to resolve complex issues efficiently
- Detail-Oriented: Strong attention to detail in maintaining records, scheduling, and managing communications
- Multitasking: Ability to prioritize workloads and manage multiple tasks under pressure
- Team Collaboration: Proven ability to work effectively both independently and as part of a team
- Technical Proficiency: Skilled in MS Office Suite (Outlook, Word, Excel) and various office management software
- Customer Service
- Problem-solving abilities
Timeline
Customer Service Representative/Billing Specialist
Southern California Telephone
11.2023 - 02.2024
Customer Service/Administrative Assistant
Circor Aerospace
04.2021 - 11.2023
Customer Service Representative/Technician Dispatcher Manager
ARS Rescue Rooter
07.2018 - 05.2021
Customer Service Representative
Performance Team
10.2016 - 11.2018
Customer Service Representative
DHL Johnson & Johnson
08.2013 - 10.2016
Server
Buffalo Wild Wings
05.2013 - 06.2014
Associate Degree -
Long Beach City College
High School Diploma -
Indio High School
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