Himalee Mewada
Markham,ON
Summary
Dedicated and results-driven customer service professional with experience in delivering exceptional customer experiences. Demonstrated expertise in providing sound advice and managing inquiries effectively. Adept at engaging customers with insightful questions to understand and meet their needs, handling problems efficiently, and identifying cross-sell opportunities. Possesses a thorough understanding of customer lifecycle needs and excels in a high-pressure environment
Overview
7
7
years of professional experience
Work History
Cashier/ Self-Checkout Attendant
No Frills
08.2023 - Current
- Delivered sound advice and exceptional customer service, contributing to a positive overall customer experience
- Managed customer inquiries, advice, and issues promptly and effectively, ensuring all interactions were handled professionally under varying conditions
- Strong communication skills with the ability to interact courteously and professionally with customers and team members
- Ability to work efficiently in a fast-paced environment and manage multiple tasks effectively
- Team player with a positive attitude and willingness to assist others as needed
- Knowledge of basic computer applications and willingness to learn new software systems
- Provided friendly and helpful customer service, answering questions and offering assistance as needed
Computer Instructor
Diwan Ballubhai School
07.2017 - 10.2022
- Applying a deep technical understanding of standards network infrastructure, and technical solution
- Manage and install network cabling, ensuring proper connections between computers, classrooms, and administrative offices
- Maintaining and resolving issues on LAN/WAN, VoIP telephone, biometric, and AV system connections
- Ensuring desktop and laptop computers interconnect seamlessly with diverse systems
- Implement and manage security protocols to protect the school’s network from cyber threats, including firewalls, antivirus software, and intrusion detection systems
- Maintaining records of Students information and ensuring compliance at all levels within teams
- Working Knowledge of Internet Technologies (TCP/IP, Operating System)
- Install and update network-related software, including operating systems, educational applications, and security tools
Education
Bachelor of Computer Engineering -
Hasmukh Goswami College of Engineering
Vahelal, Gujarat08.2017
Diploma in Computer Engineering -
Government Polytechnic
Ahmedabad, Gujarat06.2012
Skills
- Exceptional customer service
- Problem-solving abilities
- Strong interpersonal skills
- Strong communication skills
- Ability to engage customers
- Effective at identifying cross-sell opportunities
- Time management skills
- Proficient in handling customer issues
Languages
English
Professional Working
Hindi
Full Professional
Gujarati
Native or Bilingual
Timeline
Cashier/ Self-Checkout Attendant
No Frills
08.2023 - Current
Computer Instructor
Diwan Ballubhai School
07.2017 - 10.2022
Bachelor of Computer Engineering -
Hasmukh Goswami College of Engineering
Diploma in Computer Engineering -
Government Polytechnic
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