Jocelyn De Gala

• Provide a positive customer experience with fair, friendly, and courteous service
• Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
• Resolves customer issues and answers questions

• Engage in public ministry, zealously declaring Bible truths to all people
• Participates in distributing Bibles and Bible literatures
• Provides support to all worldwide theocratic activities and emergency relief aid in times of disaster

• Processed all incoming and outgoing mail
• Performed other mailroom functions such as mail fulfillment, which includes sorting, filing, packaging, and processing shipments for delivery to multiple locations
• Filing and labeling of documents and other material for storage and retrieval
• Shipping and receiving including the movement of boxes and or equipment
• Provides courier service for the pickup and delivery of mail and copy jobs, on campus and offsite
• Performed all functions required for the delivery and completion of all copy requests
• Managed to operate printing, wide format, binding machines, laminators, cutters, Cerlox, etc
• Performed front desk receptionist duties

• Devised and executed activities while maintaining a consistent, safe environment.
• Facilitated engaging social and recreational activities for program participants.
• Supports supervisor and senior staff with various administrative duties.
• Coordinates winter holiday family activities and year-end carnivals.
• Assists in organizing Spring Break plans.

Note: Short tenure due to unforeseen family health matters in the Philippines. And now I am fully prepared to reengage and contribute to the childcare field.

• Processed all incoming and outgoing mail
• Performed other mailroom functions such as mail fulfillment, which includes sorting, filing, packaging, and processing shipments for delivery to multiple locations
• Filing and labeling of documents and other material for storage and retrieval
• Shipping and receiving including the movement of boxes and or equipment
• Provides courier service for the pickup and delivery of mail and copy jobs, on campus and offsite
• Performed all functions required for the delivery and completion of all copy requests
• Managed to operate printing, wide format, binding machines, laminators, cutters, Cerlox, etc
• Performed front desk receptionist duties

• Managed the daily operations and requirements for all office services and records, including inbound and outbound couriers, ordering supplies, word processing, data entry, and administrative/clerical and customer service
• Performed reception duties such as receiving and directing calls and requests, attending guests, handling safety/security access cards, booking rooms for meetings, caterings, and etc
• Monitored faxes and performed mail run for timely distribution
• Praised for excellence in communication, accuracy and proficiency in documentation, outstanding phone etiquette and easily builds rapport at all levels
• Professional and cheerful first point of contact
• Set-up new hire offices and facilitated office moves
• Ensured all the meeting rooms, supply rooms, copy rooms, and kitchens are organized and have enough supplies
• Experienced in calmly handling high volumes and answering any type of inquiries
• Scanned and uploaded documents in Electronic Document Management System
• Categorize, scan, prioritize, photocopy, upload, file and archive documents accurately

• Greeted visitors and directed them to contacts or service areas with professionalism and courtesy
• Entrusted with and maintained confidentiality
• Obtained and processed patient information required to provide services, with empathy to patients, accuracy and efficiency
• Operated switchboard and wolf systems, screened and forward telephone calls, recorded and relayed information and scheduled and confirmed appointments
• Performed administrative tasks as required

• Company Overview: BENNETT JONES LAW FIRM
• Managed the optimization of all communications, transactions, and interactions with clients including mailing, printing/photocopying, scanning and fax services
• Provided coverage on Reception desk, administrative, and data entry
• Assistance to other law firm's requirements, such as setting up or tidying board room meetings
• BENNETT JONES LAW FIRM

• Led in creating and indexing detailed inventory of microfiche well file data sets for conversion into electronic well files
• Performed quality control of the scanned documents
• Assisted the Project Coordinator in preparing data reports and performing administrative work, data entry and record keeping
• Trained new hires into high performance