Henok Ghirmay Demsas
Cambridge,Canada
Summary
Professional with experience in providing interpretation services and assisting clients in navigating complex systems, including healthcare and social services. Demonstrated ability to maintain accurate documentation while ensuring confidentiality, which is essential for roles requiring trustworthiness and attention to detail. Skills in customer service and community resource connection support effective communication and advocacy for client needs. Proven manual dexterity and hand-eye coordination contribute to safe and efficient delivery operations.
Overview
11
11
years of professional experience
Work History
Community Navigator (Part-Time)
Reception House
Waterloo, Canada
11.2020 - 02.2026
- Provided interpretation services for newcomers in Tigrinya, Amharic, and Arabic
- Assisted clients with applying for government benefits, including health cards, child benefits, SIN
- Helped clients navigate housing, healthcare, education, and social services systems
- Offered culturally sensitive guidance and orientation to Canadian life
- Supported clients during medical appointments, school registration, and job search
- Advocated for client needs in collaboration with case workers and community partners
- Connected clients to community resources, including food banks, employment services, and language programs
- Maintained accurate documentation and case notes while respecting confidentiality
Translator
Mercy Ministry
, Turkey
01.2015 - 07.2019
- Translated/ interpreted for public speakers, groups, and individuals for Tea House, Moms & Tots, ACF programs, and home visits
- Planned, taught, and assisted with weekly ESL classes for beginners of all ages, mostly Arabic and Persian speakers
- Provided an entertaining and fun environment and programs to teach English to kids and youth groups
Education
Incident Investigation -
Occupational Safety Group Inc.
ONWorkplace Violence and Harassment -
OSG Inc.
ONO.S.S.D. -
St. Louis Adult Education Centre
Kitchener, ONBiotechnology Technician -
Conestoga college
Medical Laboratory Science -
Conestoga College
Skills
- Attention to detail
- Manual dexterity
- Hand-eye coordination
- Customer service
- Communication skills
- Trustworthiness
- Financial transactions
- Safety
- Security
- Computer skills
- Microsoft Office
- Web browsing
- Social media platforms
- Team player
- Desire to learn
- Quality
- Efficiency
- Reliable
- Overtime
- Client communication
- Community resource connection
- Advocacy support
- Cultural sensitivity
Timeline
Community Navigator (Part-Time)
Reception House
11.2020 - 02.2026
Translator
Mercy Ministry
01.2015 - 07.2019
Incident Investigation -
Occupational Safety Group Inc.
Workplace Violence and Harassment -
OSG Inc.
O.S.S.D. -
St. Louis Adult Education Centre
Biotechnology Technician -
Conestoga college
Medical Laboratory Science -
Conestoga College