Daniel Rojo
Upland
Summary
Dedicated and detail-oriented professional with extensive experience supporting city departments, law enforcement, and community programs. Strong background in case management, crisis response, interdepartmental coordination, and public-facing service. Skilled in building rapport with vulnerable populations, supporting outreach initiatives, and improving communication between community agencies and residents. Proven ability to manage sensitive situations with professionalism, empathy, and sound judgment.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
Community Navigator
Tri-City Mental Health Authority
10.2023 - Current
- Conduct community outreach, gather information, and document cases related to crisis-affected and unhoused individuals.
- Work closely with the La Verne Police Department, La Verne City Hall, and municipal partners to coordinate safety checks, resource referrals, and follow-up contacts.
- Support mobile crisis teams, including LPS clinicians, SUD counselors, and law enforcement personnel, by assisting with fact-finding, communication, and scene coordination.
- Prepare detailed case notes, maintain accurate records, and contribute information used for interdepartmental reporting and case planning.
- Participate in monthly citywide meetings involving Police, Fire, Public Works, and Outreach to exchange updates and ensure compliance with legal and safety procedures.
- Serve in an after-hours on-call capacity to respond to time-sensitive issues and urgent community needs.
Online Reputation Manager (ORM)
First Class Forex Funds
01.2023 - 07.2023
- Resolved customer disputes, verified account information, and documented all interactions for accuracy and compliance.
- Monitored public inquiries and responded professionally to concerns, feedback, and complaints.
- Analyzed data trends to improve communication strategies and customer engagement.
- Tracked and reported analytics metrics to improve engagement and inform strategy.
Package Handler / Lead Assistant
UPS
09.2022 - 04.2023
- Assisted in package sorting, loading, and timely delivery processing under fast-paced conditions.
- Supported team operations as a minor lead assistant, delegating tasks and ensuring efficiency.
- Maintained strict adherence to safety protocols and operational guidelines.
- Coordinated with team members to meet productivity goals and maintain workflow accuracy.
Social Media Engagement Specialist
RAD Diversified
07.2022 - 01.2023
- Responded to public inquiries, monitored community feedback, and documented communication outcomes.
- Identified trends and concerns that required escalation or follow-up.
- Developed campaign reports and recommendations for senior management.
Field Service Technician
Diebold Nixdorf
09.2021 - 04.2022
- Completed detailed service reports, documented findings, and ensured compliance with operational procedures.
- Performed technical troubleshooting and assisted customers in resolving equipment issues.
- Documented service procedures and technical findings for team knowledge base.
Technical Support Specialist
Panasonic Avionics Corp
01.2015 - 04.2020
- Investigated and resolved technical incidents, documented support actions, and ensured adherence to service standards.
- Collaborated with global teams and stakeholders to address operational issues.
- Authored clear technical documentation and work instructions used by staff.
- Provided ongoing training and guidance for junior staff members.
Education
Communications
Mt. San Antonio College
Diploma - undefined
North Park High School
Public Administration & Public Policy
Chaffey College
12.2025
Skills
- Bilingual: English & Spanish
- Report Writing
- Case Documentation
- Outlook
- Microsoft Office
- Google Suite
- Crisis Response Support
- Customer Service
- De-Escalation
- Evidence-Based Communication
- Problem-Solving
- Interdepartmental Coordination
- Attention to Detail
Certification
CLETS Certified
Timeline
Community Navigator
Tri-City Mental Health Authority
10.2023 - Current
Online Reputation Manager (ORM)
First Class Forex Funds
01.2023 - 07.2023
Package Handler / Lead Assistant
UPS
09.2022 - 04.2023
Social Media Engagement Specialist
RAD Diversified
07.2022 - 01.2023
Field Service Technician
Diebold Nixdorf
09.2021 - 04.2022
Technical Support Specialist
Panasonic Avionics Corp
01.2015 - 04.2020
Diploma - undefined
North Park High School
Public Administration & Public Policy
Chaffey College
Communications
Mt. San Antonio College