Summary
Overview
Work History
Education
Skills
Achievementsstrengths
References
Languages
Certification
Timeline
Generic

Hemant Jagwani

Brampton,ON

Summary

Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated to leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies.

Act as an engaged teammate and trusted partner to build and cultivate internal relationship within the Member Experience teams and cross functional departments, While ensuring achievement of Retail Experience goals

Overview

31
31
years of professional experience
1
1
Certification

Work History

Financial Customer Service Representative

Lending Tree Mortgages
06.2023 - 08.2024
  • Educated customers on various financial products, empowering them to make informed decisions and improve their financial health.
  • Fulfill members account requests and identify opportunities to grow the relationship through referrals
  • Maintain discretion and confidentially to respect Members privacy
  • Leveraged strong analytical skills to troubleshoot and resolve technical issues related to online banking platforms, ensuring a positive user experience for clients.
  • Delivered personalized customer service by taking the time to understand individual client needs, leading to increased trust and loyalty among the bank''s clientele.
  • Identified opportunities for process improvements, leading to enhanced operational efficiency within the team.
  • With autonomy to resolve Members concerns,look to build action plan to avoid issues advancing
  • Increased client satisfaction by providing tailored financial advice and investment recommendations.
  • Worked closely with other departments to provide seamless service delivery for complex client requests.
  • Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.

Sourcing, Operation & Production Manager

Wuxly Movement - Canada
04.2021 - 10.2023
  • Resolved issues quickly to maintain productivity goals.
  • Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
  • Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.

Senior Manager - Global Operation, Sourcing, Production

Nygard International INC, Canada
11.2017 - 05.2020
  • Managed imports of Women’s Apparel & Designer Wear Globally valued $55 million at first cost.
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.

Manager - Global Sourcing & Production

Sears Canada Inc.
06.2015 - 10.2017
  • Managed direct imports of Women’s Apparel and Active Wear valued at $45 million at first cost.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.

Marketing and Sourcing Manager

Finetextiles Co. Ltd. (Apparel Manufacturing Company)
04.1999 - 05.2015
  • Sourced new customer from USA, Europe and United Kingdom.

Senior Merchandiser

Palmon UAE Ltd. (Apparel Manufacturing Company)
03.1997 - 03.1999
  • Followed with Fabric and Trim suppliers for the prices and deliveries.

Merchandiser

Naine Enterprises (Apparel Manufacturing Company)
02.1995 - 01.1997
  • Followed up with factory on production status.

Merchandiser

Texpro India Ltd. (Apparel Manufacturing Company)
06.1993 - 01.1995
  • Followed up with Fabric and Trim suppliers for the prices.

Education

BACHELOR OF COMMERCE - Management Studies

University of Mumbai

DIPLOMA IN MARKETTING MANGEMENT -

Mithibai Motiram Kundani College of Commerce & Mgmt

Skills

  • Operations Management
  • Financial Services
  • Root Cause Analysis
  • Strong leadership abilities
  • Staff Management
  • Team Development
  • Customer Relationship Building
  • Investment strategies

Achievementsstrengths

  • Extensive knowledge of production, Yellow belt lean process
  • Managed Retail and Global sourcing, operations and supply chain worth FOB of $130M for Nygard International (Women’s wear apparel).
  • Improved GM of existing products by 18% and developed new lines that exceeded margins by 20%.
  • Lead and motivate colleagues to improve productivity, engagement and retention
  • Maintaining Production, merchandising and operational standards and follow proper SOP
  • Achieve and responsible for departmental financial objectives
  • Improved On-time delivery from 67% to 94%.
  • Established sourcing from Myanmar, a new feat for many Canadian corporations including Sears Canada, increasing margins by 18%.
  • Managed, at Sears Canada, new import vendors for Ladies woven and knit casual wear and dresses under Tradition and Jessica brands, which sold from $39.99 to 69.99, IMU of 50 to 60%.
  • Managed production of Sears Canada’s Packable Down Jacket program, $10.0M in retail.and also following up with vendors with production and solving technical issues for other departments
  • Sourced and managed production of Sears Canada’s Best Parka, $20M in retail.
  • Hands on experience and knowledge of garment production; worked in garment factory in merchandising/production function for over 20 years.
  • Proven track record in Vendor selection and Vendor management.
  • Strong problem solving, planning and organizational skills to set priorities and meet deadlines.
  • Eye for detail and good understanding of product, systems and processes.
  • In-depth knowledge of various fabrics: Woven and knitted, Top weights, bottom weights and lining fabrics.
  • Proficiency in Microsoft Office like Word, Excel, PowerPoint, outlook and conversant in using ERP systems (Navision,AX).
  • Experienced in sourcing all kinds of trim accessories from major trim suppliers in Asia
  • Worked with garment factories in UAE, Bahrain, Egypt, Jordan, China, Bangladesh, Indonesia, Vietnam, India, Cambodia and Sri Lanka.
  • Team player, working well with cross functional teams.

References

Available on request.

Languages

English
Full Professional
Hindi
Full Professional
Arabic
Elementary
Marathi
Full Professional

Certification

RK Khanna Associates - Mumbai India

Timeline

Financial Customer Service Representative

Lending Tree Mortgages
06.2023 - 08.2024

Sourcing, Operation & Production Manager

Wuxly Movement - Canada
04.2021 - 10.2023

Senior Manager - Global Operation, Sourcing, Production

Nygard International INC, Canada
11.2017 - 05.2020

Manager - Global Sourcing & Production

Sears Canada Inc.
06.2015 - 10.2017

Marketing and Sourcing Manager

Finetextiles Co. Ltd. (Apparel Manufacturing Company)
04.1999 - 05.2015

Senior Merchandiser

Palmon UAE Ltd. (Apparel Manufacturing Company)
03.1997 - 03.1999

Merchandiser

Naine Enterprises (Apparel Manufacturing Company)
02.1995 - 01.1997

Merchandiser

Texpro India Ltd. (Apparel Manufacturing Company)
06.1993 - 01.1995

BACHELOR OF COMMERCE - Management Studies

University of Mumbai

DIPLOMA IN MARKETTING MANGEMENT -

Mithibai Motiram Kundani College of Commerce & Mgmt

RK Khanna Associates - Mumbai India

Hemant Jagwani