Idika Kalu-Idika
Ottawa,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Seeking to leverage expertise in supply chain management, ERP systems, and CRM to contribute to a dynamic organization's success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Financial Customer Service Representative
Canadian Imperial Bank of Commerce
06.2021 - Current
- Reviewed credit applications thoroughly before approval or denial recommendations were made, reducing potential losses due to non-performing loans.
- Maintained strict confidentiality when handling sensitive client data, adhering to regulatory requirements and company policies at all times.
- Participated in ongoing professional development initiatives focused on enhancing knowledge of industry trends, regulatory changes, and emerging financial products.
- Provided comprehensive support during account opening processes, ensuring a seamless transition for new customers joining the bank.
- Delivered personalized customer service by taking the time to understand individual client needs, leading to increased trust and loyalty among the bank''s clientele.
Customer Support Specialist
Grafton Apparel
06.2020 - 12.2021
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Senior Retail Sales Associate
Tip Top Tailors
06.2018 - 06.2020
- Maintained a visually appealing store environment through regular merchandising and display updates.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Participated in store events, showcasing new merchandise collections to drive interest and generate buzz among clientele.
- Developed loyal customer base by building rapport through personalized service and tailored recommendations.
- Assisted in inventory management, accurately tracking stock levels and replenishing items as needed.
Sales Associate
Hudson's Bay
07.2017 - 05.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Commerce And Supply Chain Management
Algonquin College
Ottawa, ON08.2024
Skills
- Strong analytical skills with experience in business analysis methodologies
- ERP systems proficiency
- Customer Account Management
- Detail-oriented with a focus on delivering quality results
- Compliance Awareness
- Negotiation
- Customer Service
- Calm and Professional Under Pressure
- Relationship Building
- Customer Relationship Management (CRM)
- [Software] experience
Certification
- IFIC Certified
- SAP Certified
Languages
English
Native or Bilingual
French
Elementary
References
Available upon request
Timeline
Financial Customer Service Representative
Canadian Imperial Bank of Commerce
06.2021 - Current
Customer Support Specialist
Grafton Apparel
06.2020 - 12.2021
Senior Retail Sales Associate
Tip Top Tailors
06.2018 - 06.2020
Sales Associate
Hudson's Bay
07.2017 - 05.2018
Bachelor of Science - Commerce And Supply Chain Management
Algonquin College
- IFIC Certified
- SAP Certified
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