David Parra Daza

West Vancouver,BC

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

years of professional experience

Certification

Work History

Customer Service Representative

Canadian Imperial Bank of Commerce

09.2023 - Current

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Assistant Department Manager

Jim Pattison Food Group

10.2021 - 09.2023

Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.

Education

Bachelor of Commerce - Business, Finance, And Management Principles

University Canada West

Vancouver, BC

01-2025

High School Diploma -

Scuola Italiana Galileo Galilei

Barranquilla, Colombia

06.2020

Skills

Analytical thinking
Attention to detail
Financial services

Professionalism and courtesy
Excellent time management skills
Relationship building and management

Languages

English

Spanish

Italian