Edward Vasquez
Brampton,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer relations related industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Financial Customer Service Representative
Cash Money
12.2021 - Current
- Promoted available products and services to customers during service, account management, and order calls.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
Customer Service Representative
Eurofase
07.2016 - 06.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Bachelor of Arts - Professional Writing And Communications
York University
North York, ON05.2018
High School Diploma -
Dante Alighieri Academy
Toronto, ON06.2009
Skills
- Quality Control
- Customer Service
- Call Documentation
- Account Management
- De-Escalation Techniques
- Regulatory Compliance
- Call Center Operations
- Customer Relations
- Problem Resolution
- Multi-Line Phone Systems
- Document and Records Management
- CRM Software
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Financial Customer Service Representative
Cash Money
12.2021 - Current
Customer Service Representative
Eurofase
07.2016 - 06.2018
Bachelor of Arts - Professional Writing And Communications
York University
High School Diploma -
Dante Alighieri Academy
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