Hi, I’m
Hemaben Dave
Retail Sales Supervisor
Kitchener,ON
Overview
9
years of professional experience
9
years of post-secondary education
Work History
Sun SurgicalAhmedabad, India, Gujarat
Retail Sales Supervisor
03.2014 - 06.2023
Job overview
- Opened and closed store independently and prepared nightly bank drop for manager.
- Created and implemented employee monthly action plans to increase sales and customer loyalty.
- Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Monitored inventory to recommend stock levels, maximizing profits and minimizing losses.
Landmark HondaAhmedabad, India, Gujarat
Senior Customer Representative
02.2018 - 12.2019
Job overview
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Assigned and designated job territories to customer care staff according to performance and history.
- Offered free products or services to pacify irate or unsatisfied customers.
Lamilo Technologies Pvt LtdAhmedabad, India, Gujarat
Customer Care Representative
01.2016 - 10.2017
Job overview
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
- Assisted call-in customers with questions and orders.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
Education
Monghiba Girls High SchoolGondal, India
High School Diploma
06.2004 - 06.2005
University Overview
Mahila Arts And Commerce CollegeGondal, India
Bachelor of Arts from Language And Literacy Education
06.2005 - 06.2010
University Overview
MJ Kundaliya College of Physical EducationRajkot, India
Bachelor of Education And Physical Education from Education Assistant
07.2010 - 06.2011
University Overview
MB Arts And Commerce CollegeGondal, India
Master of Arts from Languages And Culture
07.2011 - 09.2013
University Overview
Availability
See my work availability
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Available
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wednesday
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friday
saturday
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morning
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evening
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Quote
The way to get started is to quit talking and begin doing.
Skills
Relationship building and management
Goals and performance
Sales expertise
Product and service sales
Training and mentoring
Merchandising operations
Timeline
Senior Customer Representative
Landmark Honda
02.2018 - 12.2019
Customer Care Representative
Lamilo Technologies Pvt Ltd
01.2016 - 10.2017
Retail Sales Supervisor
Sun Surgical
03.2014 - 06.2023
MB Arts And Commerce College
Master of Arts from Languages And Culture
07.2011 - 09.2013
MJ Kundaliya College of Physical Education
Bachelor of Education And Physical Education from Education Assistant
07.2010 - 06.2011
Mahila Arts And Commerce College
Bachelor of Arts from Language And Literacy Education
06.2005 - 06.2010
Monghiba Girls High School
High School Diploma
06.2004 - 06.2005