HELIA TOOTOONCHI
North Vancouver
Summary
Talented Administrator and Office Coordinator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
6
6
years of professional experience
Work History
Service Appointment Coordinator
Cam Clark Ford Lincoln
09.2022 - Current
- Improved appointment scheduling efficiency by streamlining the booking process and implementing a user-friendly system.
- Implemented a new online booking system that increased accessibility for clients seeking to schedule appointments remotely.
- Developed strong relationships with service providers, ensuring seamless collaboration when coordinating appointments or resolving conflicts.
- Regularly reviewed current processes for potential improvements, sharing insights with management for continuous optimization of the work environment.
Vocal and Violin Music Instructor
Azar's Music
08.2022 - Current
- Enhanced student performance by developing individualized lesson plans tailored to their strengths and weaknesses.
- Collaborated with fellow instructors for successful school concerts, showcasing students'' progress and talents.
- Introduced new teaching methods, resulting in improved retention of musical concepts and techniques among students.
Administrator
The Giraffes Art School
05.2021 - 08.2022
- Computerized office activities, maintained customer communications and tracked records through delivery
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies
- Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
Music Instructor
Giraffe Art School
09.2020 - 08.2022
- Organized recitals to showcase students'' growth and accomplishments, fostering a sense of pride and achievement.
- Assisted students in preparing for auditions, leading to their acceptance into prestigious music programs or ensembles.
- Provided constructive feedback during one-on-one instruction sessions, enabling students to refine their skills more effectively.
Data Entry Clerk
Jet 2 Go
08.2019 - 01.2022
- Inserted 2,000 records of airports and aircrafts from Excel files to MySQL database directly using SQL queries and PhpMyAdmin user interface.
Customer Service Representative
The Real Canadian Superstore
11.2018 - 05.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier
Persia Foods
06.2018 - 11.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Restocked and organized merchandise in front lanes.
Education
Music Diploma -
Capilano University
North Vancouver, BC05.2022
Skills
- Verbal and Written Communication
- Recordkeeping and File Management
- Work Planning and Prioritization
- Technologies and leaning: SQL, Geodimensions, WAMP, Microsoft Office (Outlook, Word, Excel)
- Customer service excellence
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Service Appointment Coordinator
Cam Clark Ford Lincoln
09.2022 - Current
Vocal and Violin Music Instructor
Azar's Music
08.2022 - Current
Administrator
The Giraffes Art School
05.2021 - 08.2022
Music Instructor
Giraffe Art School
09.2020 - 08.2022
Data Entry Clerk
Jet 2 Go
08.2019 - 01.2022
Customer Service Representative
The Real Canadian Superstore
11.2018 - 05.2021
Cashier
Persia Foods
06.2018 - 11.2018
Music Diploma -
Capilano University
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