Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Essen Tesfay

Summary

Adaptable professional with 4 years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization. Aiming to leverage my abilities to successfully fill the role at your company.

Overview

4
4
years of professional experience

Work History

Service Appointment Coordinator

Valley Toyota
02.2023 - Current
  • Booked and organized customer appointments by phone or in person.
  • Used company software for booking appointments, generating invoices, and customer service follow up.
  • Maintained accurate and complete records.
  • Balanced customer schedules, employee availability and maximum load levels while scheduling appointments.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and
    reception area in neat and organized fashion.
  • Provided information regarding services and policies.
  • Processed and reconciled Toyota Warranty claims.
  • Responded to customer issues to provide immediate resolution and improve retention.

PRODUCTION WORKER (TEAM LEADER)

MDT Sporting Goods
07.2020 - 01.2023
  • Lead over five people on a line
  • Identify and flag quality issues
  • Attention to details
  • Inspected products ready for shipping to prevent delivery mistakes
  • Ability to accurately work at production line speed
  • Followed written instructions, diagrams and drawings to fulfill product needs
  • Performed quality assurance tests on products for conformance with specifications
  • Report writing

CASHIER, DRIVE THROUGH AND BAKER.

Tim Horton's
06.2019 - 02.2020


  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered product questions and provided recommendations to customers.
  • Problem Solving
  • Excellent Interpersonal
  • Teamwork
  • Work under pressure

Education

HIGH SCHOOL DIPLOMA -

Chilliwack Senior Secondary (CSS)
Chilliwack, BC
06.2021

VOLUNTEER -

EXPERIENCE
Central Community School Society- Tween Night
12.2019

Skills

  • Quality Inspections
  • Answer Telephone Calls
  • Customer service
  • Goals and Performance
  • Corrective Actions
  • Detailed Meeting Minutes
  • Positive manners
  • Organizational skills
  • Problem solving skills
  • Time management
  • Sales skills and product knowledge
  • Office Equipment Operation
  • Microsoft Office
  • Multitasking and time management
  • Database and client management systems
  • Computer Skills
  • Clear Communication
  • Multiline Phone System Proficiency
  • Positive Attitude
  • Incoming Call Reception
  • Data Entry Expertise

Languages

TIGRINIA
Arabic
English
Amharic

Additional Information

Reference

  • Debbie Campbell ( supervisor) MDT
    7808634411
  • Gwen Nyman(purchaser) MDT
    6049977727
  • Alicia Duncan ( service appointment coordinator supervisor )

604-819-9836



Timeline

Service Appointment Coordinator

Valley Toyota
02.2023 - Current

PRODUCTION WORKER (TEAM LEADER)

MDT Sporting Goods
07.2020 - 01.2023

CASHIER, DRIVE THROUGH AND BAKER.

Tim Horton's
06.2019 - 02.2020

HIGH SCHOOL DIPLOMA -

Chilliwack Senior Secondary (CSS)

VOLUNTEER -

EXPERIENCE

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Essen Tesfay