Rhona Seebransingh
Lindsay,Ontario
Summary
Professional with over 20 years of experience in administration and customer service. Proven ability to multitask effectively while maintaining exceptional communication and attention to detail. Skilled in active listening, conflict resolution, and emotional intelligence, contributing to improved customer satisfaction and team dynamics.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Appointment Coordinator
Clarington Honda
Bowmanville, ON
08.2019 - Current
- Responsible for opening service work orders for sold and internal inventory, coordinating required services with technicians, details and sublets to ensure timely vehicle maintenance and repairs.
- Managed incoming customer inquiries. scheduled service appointments via phone, email, text and in-person communication.
- Created and updated customer vehicle profiles.
- Assisted in training new staff on appointment scheduling procedures and software.
- Provided support in resolving customer complaints and service issues effectively.
- Informed customers of any changes or delays to scheduled appointment times and managed online appointment books.
- Daily cash balancing of service transactions and service cash box.
- Responsible for coordinating all customer windshield
- replacements/repairs with the customer, auto insurances, parts department and installer.
- Cashing out customers iered customer service orders.
- Responsible for third party claim submissions and ensuring accounts receivables for these claims.
- Perform administrative tasks such as filing paperwork, creating spreadsheets, as needed.
- Managing Special Order Parts list with customer reminders and follow ups.
Administrative Salon Assistant
Val's Hair Care (in Senior Retirement & Nursing Home)
Scarborough, ON
09.2015 - 12.2018
- Organized appointment schedules to maximize stylist efficiency and client satisfaction.
- Ensured cleanliness of workstations to maintain a welcoming salon environment.
- Assisted residents to and from salon, washed hair and adhered to safety and service procedures to maintain customer safety and satisfaction with salon services.
- Performed administrative tasks (filing, appointment scheduling, handling incoming calls, supply ordering, record keeping)
- Prepared monthly invoices and receipts, managed salon trust fund payments, balanced cash till.
Administrative Assistant
CCR Group Inc.
Markham, Ontario
09.2014 - 05.2015
- Managed insurance policy documentation and maintained accurate filing systems.
- Assisted broker with obtaining marketing information for group benefit plans from various carriers for proposal quotes and plan options.
- Prepared benefit booklets and reports on policy renewals for broker review.
- Provided administrative support to department personnel including filing documents, preparing correspondence and other duties as required.
- Performed data entry into multiple systems using accurate spelling and grammar while following established procedures.
- Answered incoming calls and emails from policyholders, agents, and other insurance companies to answer questions or provide assistance.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Customer Service Benefits Administrator
The Benefits Company
Windsor, Ontario
09.2010 - 05.2011
- Administered employee benefits programs including health insurance and retirement plans for small to mid size companies
- Responded to employee inquiries regarding benefits eligibility and claims issues and directing them to appropriate personnel.
- Maintained accurate records of employee benefit selections and changes.
- Provided support for individual health and dental benefit quotes and applications
- Managed premium payments
- Organized and maintained filing systems and confidential documents for efficient document retrieval.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Education
Some College (No Degree) - Social Work
Seneca College of Applied Arts And Technology
North York01-1993
Skills
- Call center experience
- Appointment Scheduling
- Customer service and satisfaction
- Customer Service written and verbal communication skills
- Ability to adapt positively to changing business needs and realities
- Ability to maintain customer centric approach
- Attention to detail
- Ability to work under pressure
- Meeting deadlines
- Building rapport
- Strong work ethic
- Telephone etiquette
- Computer skills
- Computer knowledge (Microsoft Office Suite)
- Data and financial administration
- 79 wpm with 98% accuracy
- Document management
- Data entry
- Claims processing
- Service coordination
- Appointment scheduling
- Problem solving
Certification
- Joint Health and Safety Certified Member
References
References available upon request.
Timeline
Service Appointment Coordinator
Clarington Honda
08.2019 - Current
Administrative Salon Assistant
Val's Hair Care (in Senior Retirement & Nursing Home)
09.2015 - 12.2018
Administrative Assistant
CCR Group Inc.
09.2014 - 05.2015
Customer Service Benefits Administrator
The Benefits Company
09.2010 - 05.2011
Some College (No Degree) - Social Work
Seneca College of Applied Arts And Technology
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