HELENE YULE
Langley,BC
Summary
Organized Patient Service Representative with 24 years of experience in healthcare. Skilled at coordinating busy units, office environments and maintaining professionalism in stressful situations. Detail oriented and proactive with good relationship building skills. Provide medical office assistance to physicians, nurses and other interdisciplinary teams.
Overview
22
22
years of professional experience
Work History
Diagnostic Imaging Booking Clerk
Vancouver Coastal Health Authority
2021.11 - Current
- Responsible for calling patients and booking various diagnostic appointments and informing patients what preparation is required for these exams.
- Reviewed, verified and updated patient information to maintain up to date records for patient accounts.
- Provided high level of service to each patient by engaging and using active listening and effective interpersonal skills.
- Registered patients for their exams with accuracy and efficiency.
- Print reports and fax appointment letters to doctors' offices.
Nursing Unit Assisstant
Vancouver Coastal Health
2001.09 - Current
- Transcribing and processing physicians' orders
- Communicating with other departments and hospitals to coordinate client appointments and transportation
- Arranging client tests and receiving results
- Receiving visitors and answering the telephone, and prioritizing requests
- Assemble and maintain client charts, arrange for client admissions and discharges
- Maintain an inventory of stationary supplies and specific items for unit.
Education
Healthcare
Stenberg College
Langley, BC06.2001
High School Diploma -
Port Moody Secondary School
300 Albert St, Port Moody, BC V3H 2M506.1988
Skills
Utilize a variety of computer software applications.
Communicate effectively both verbally and in writing.
Prioritize job responsibilities and organize my work.
Operate office related equipment.
Knowledge of medical terminology.
Ability to work independently and collaborate with co workers.
Analyze and resolve problems.
Type 50+ wpm.
Timeline
Diagnostic Imaging Booking Clerk
Vancouver Coastal Health Authority
2021.11 - Current
Nursing Unit Assisstant
Vancouver Coastal Health
2001.09 - Current
Healthcare
Stenberg College
High School Diploma -
Port Moody Secondary School
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