OLIVIA WALSH
Thunder Bay,ON
Summary
A dedicated and adaptable professional with a proven track record of enhancing operational efficiency and fostering positive, collaborative environments. Skilled in scheduling coordination, data entry, and customer service, I excel in streamlining processes while ensuring high levels of accuracy and attention to detail. My experience in cross-functional collaboration, problem-solving, and patient-centered care has consistently contributed to improved satisfaction for both clients and team members. Committed to bringing a strong work ethic, a positive attitude, and a solution-focused approach to any team, I aim to be a valuable asset in creating a productive and inclusive work environment. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Diagnostic Imaging Administrative Clerk
Thunder Bay Regional Health Sciences Centre
04.2024 - Current
- Scheduling & Coordination: Managed CT/MRI scheduling across five regional sites, aligning with provider and patient preferences while balancing wait times and workload.
- Patient & Provider Engagement: Communicated with patients and Essential Care Providers to confirm appointment details and accommodations, ensuring a smooth scheduling process.
- Requisition Review: Reviewed requisitions for completeness and accuracy, returning incomplete forms to providers and ensuring all required information for scheduling.
- Collaboration & Communication: Coordinated with booking clerks at regional sites and provided necessary information to patients, providers, and Non-Insured Benefits.
- Positive & Supportive Environment: Fostered a respectful, compassionate, and inclusive environment, promoting patient-centered care and maintaining confidentiality while supporting team collaboration.
Assistant Manager
Waxxed Candle Co.
07.2022 - 06.2023
- Store Operations: Opened and closed the store, ensuring all operations were set up and shut down correctly, including securing the store with key responsibility.
- Customer Service: Delivered exceptional customer service by developing rapport with customers, assisting them in product selection, and providing detailed product knowledge to enhance their shopping experience.
- Sales & Transactions: Efficiently and accurately processed cash register transactions, ensuring smooth and timely checkouts while maintaining attention to detail in managing cash, credit, and returns.
- Conflict Resolution: Addressed and resolved customer complaints, ensuring customer satisfaction and maintaining a positive store atmosphere.
- Time Management: Effectively balanced multiple responsibilities, including customer service, inventory management, and store operations, through strong time management and organizational skills.
Candle Maker
Waxxed Candle Co.
07.2020 - 07.2022
- Material Handling: Efficiently retrieved and transported materials and supplies to and from work areas, ensuring smooth workflow and production efficiency.
- Quality Control: Inspected raw, in-process, and finished materials and products for defects or malfunctions, ensuring the highest quality standards were maintained throughout the production process.
- Artistic Contributions: Contributed creatively to the design and aesthetic elements of candle-making, including choosing scents, colors, and styles to enhance product appeal and customer satisfaction.
- Machine Monitoring: Observed and monitored production machines to ensure continuous and efficient operations, troubleshooting as needed to minimize downtime and maintain production schedules.
- General Maintenance & Cleaning: Maintained cleanliness and organization by performing tasks such as cleaning jars, scraping floors, and conducting other general cleaning duties to ensure a safe and tidy work environment.
Education
High School Diploma -
St. Patrick High School
Thunder Bay06-2020
Skills
- Administrative & Clerical Expertise: Skilled in scheduling, coordination, and record-keeping with a strong foundation in administrative and financial processes
- Database Management & Data Protection: Experienced in working with multiple database systems, ensuring accurate entry and safeguarding personal and professional information
- Technical Proficiency: Proficient in Microsoft Office (Word, Excel, PowerPoint), email, internet applications, and troubleshooting minor hardware and software issues
- Patient-Centered Communication: Strong ability to liaise between patients and providers, fostering clear, empathetic communication
- Financial Operations: Extensive knowledge of financial processes, including operating point-of-sale equipment, cash handling, and reconciliation
- Organizational Skills: Highly detail-oriented and organized, with experience in preparing and maintaining accurate reports
- Problem Solving & Time Management: Proven ability to resolve challenges efficiently while prioritizing tasks effectively
- Team Collaboration & Customer Service: Adept at cross-functional teamwork, providing excellent customer service, and ensuring reliable and professional support
Certification
Standard First Aid and CPR/AED
Timeline
Diagnostic Imaging Administrative Clerk
Thunder Bay Regional Health Sciences Centre
04.2024 - Current
Assistant Manager
Waxxed Candle Co.
07.2022 - 06.2023
Candle Maker
Waxxed Candle Co.
07.2020 - 07.2022
Standard First Aid and CPR/AED
High School Diploma -
St. Patrick High School
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