Summary
Overview
Work History
Education
Skills
Languages
Additional Courses
Timeline
Generic

HEIDI MURRAY

Smiths Falls,ON

Summary

Compassionate Personal Support Worker, maintaining patient confidentiality. Proven ability to enhance client comfort and independence through attentive personal care and effective communication. Reliable and empathetic, dedicated to improving the quality of life for individuals with diverse needs.

Overview

23
23
years of professional experience

Work History

Personal Support Worker

Bayshore Home Health
02.2023 - Current
  • Operating in home and long-term care environments.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Guided patients to restroom to support bladder and bowel relief requirements.

Personal Care Assistant

Ontario Passport Program
10.2023 - 02.2024
  • Implemented engagement strategies to promote interaction for non-verbal individuals with disabilities.
  • Aided in daily tasks such as grooming, bathing, dressing, and delegated medication assists.
  • Facilitating community engagement through weekly activities and programs

Cleaner

King and Queen Bee Cleaning
10.2023 - 01.2024
  • Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Removed trash, debris and other waste materials from premises.

Personal Support Worker

Carebridge Community Support
01.2011 - 09.2023
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Monitored clients' overall health and well-being and noted significant changes.

Personal Support Worker

Canadian Red Cross
01.2003 - 01.2011
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.

Education

Personal Support Worker

Algonquin College
Perth, ON
06.2002

Skills

  • Privacy and confidentiality
  • Palliative care
  • First aid and safety
  • Time management
  • Respectful and compassionate
  • Verbal and written communication skills
  • Problem-solving
  • Compassion and empathy

Languages

English
Professional Working

Additional Courses

  • Occupational Workplace Health & Safety Act Training September 2025


  • Emergency First Aid Level C CPR/First Aid Training May 2025


  • Workplace Violence Training March 2025


  • WHIMS Training March 2025

Timeline

Personal Care Assistant

Ontario Passport Program
10.2023 - 02.2024

Cleaner

King and Queen Bee Cleaning
10.2023 - 01.2024

Personal Support Worker

Bayshore Home Health
02.2023 - Current

Personal Support Worker

Carebridge Community Support
01.2011 - 09.2023

Personal Support Worker

Canadian Red Cross
01.2003 - 01.2011

Personal Support Worker

Algonquin College

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HEIDI MURRAY