HEENA SEJADPURI
London,CANADA
Summary
Results-driven professional with over 2 years of experience in customer service, team management, and sales. Exceptional skills in communication, transaction processing, and business growth consistently enhance customer satisfaction and operational efficiency. Adept at multitasking and resource management, with a proven track record of driving business growth and building strong relationships.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Jewel Of India: Authentic Indian Cuisine
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
MANAGER
Raajbhog Restaurant and Bar
04.2024 - 08.2024
- Supervise daily operations to ensure smooth service and effective team management, driving efficiency
- Address customer feedback to enhance service quality and satisfaction, leading to higher retention
- Implement strategies to boost business growth and customer retention, achieving measurable results
- Guide team to optimize operations, improve service standards, and drive growth through strategic initiatives
- Develop creative solutions to enhance customer experience, optimize workflow, and promote continuous improvement
HOST
Jay Bhavani Vadapav
09.2022 - 04.2024
- Managed customer orders, recommended products, and maintained a clean environment
- Resolved customer issues promptly, ensuring satisfaction and adherence to food safety standards
- Enhanced customer experience through personalized service and attention to detail
CASHIER (CUSTOMER SERVICE ASSOCIATE)
Reliance Smart Superstore
06.2022 - 07.2023
- Efficiently processed transactions, managed inventory, and provided exceptional customer service
- Maintained organized checkout, consistently achieved sales targets, and improved transaction processes
- Optimized inventory management, elevated customer service standards, and contributed to sales growth
Education
POST-GRADUATE DIPLOMA - BUSINESS MANAGEMENT
Fanshawe College
London, ON01.2025
BACHELOR OF BUSINESS ADMINISTRATION -
Veer Narmad South Gujarat University
01.2020
Skills
- Teamwork
- Relationship Building
- Customer Service
- Multitasking
- Resource Management
- Sales
- Business Growth
- Inventory Management
- Cash Handling
- Transaction Processing
Timeline
Customer Service Representative
Jewel Of India: Authentic Indian Cuisine
09.2024 - Current
MANAGER
Raajbhog Restaurant and Bar
04.2024 - 08.2024
HOST
Jay Bhavani Vadapav
09.2022 - 04.2024
CASHIER (CUSTOMER SERVICE ASSOCIATE)
Reliance Smart Superstore
06.2022 - 07.2023
POST-GRADUATE DIPLOMA - BUSINESS MANAGEMENT
Fanshawe College
BACHELOR OF BUSINESS ADMINISTRATION -
Veer Narmad South Gujarat University
Similar Profiles
Nimrat Kaur DhillonNimrat Kaur Dhillon
General Building Maintenance Worker at MIRCH MASALA AUTHENTIC INDIAN CUISINEGeneral Building Maintenance Worker at MIRCH MASALA AUTHENTIC INDIAN CUISINE
Breann Maillet-GoodfellowBreann Maillet-Goodfellow
Server at BayLeaf Authentic Indian CuisineServer at BayLeaf Authentic Indian Cuisine
Rajwinder KaurRajwinder Kaur
Server at Maitreya Authentic Indian CuisineServer at Maitreya Authentic Indian Cuisine