Heena Chawla
Scarborough,ON
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Pizza Nova take out Ltd.
Toronto, ON
07.2021 - 08.2023
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Production Team Leader
FGF BRANDS
North York, ON
01.2018 - 03.2020
- Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
- Drove team performance through training, coaching and motivation of line employees.
- Notified supervisors about production problems and helped identify and correct concerns.
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
- Supported team meetings to motivate and inspire the team to improve output and quality.
- Managed quality control and maintained high level of customer satisfaction.
Education
Diploma - Business management
Lambton College
Scarborough, ON12.2019
Master's Degree - Business management in Human Resources and finance
Lovely professional university
Jalandhar, Punjab08.2017
Bachelor's Degree - Business management in Human Resource and Finance
Punjabi university
Patiala, Punjab06.2015
Skills
- Effective Leadership
- Effective Communication
- Documentation ability
- MS Office
- Relationship building
- Active listener
- Organizational skills
- Continuous improvements
- Microsoft word
- Time Management
- Teamwork
- Microsoft PowerPoint
- Risk analysis
- Team building
- Conflict resolution
- Time Management
- Complaint resolution
- Inbound and outbound calling
- Client relations
Timeline
Customer Service Representative
Pizza Nova take out Ltd.
07.2021 - 08.2023
Production Team Leader
FGF BRANDS
01.2018 - 03.2020
Diploma - Business management
Lambton College
Master's Degree - Business management in Human Resources and finance
Lovely professional university
Bachelor's Degree - Business management in Human Resource and Finance
Punjabi university