Summary
Overview
Work History
Education
Skills
Languages
Timeline
Achievements
Human Relation Course
CustomerServiceRepresentative

Jess Sanghera

Surrey,BC

Summary

Detail-oriented and proactive professional with a proven track record in customer service, logistics, and human resources. Strong organizational and interpersonal skills facilitate effective collaboration and problem-solving in fast-paced environments. Committed to leveraging expertise to contribute to organizational success and drive impactful results in dynamic, growth-oriented settings. Passionate about fostering positive relationships and enhancing operational efficiency to support overall business objectives.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Platinum X Logistics
09.2022 - Current
  • Addressed customer inquiries and provided timely and effective solutions to enhance customer satisfaction.
  • Coordinated with internal departments to ensure efficient handling of logistics and supply chain operations.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Delivered prompt service to prioritize customer needs.
  • Sought ways to improve processes and services provided.

Soccer Coach

GN Soccer Club / Surrey United
01.2013 - 01.2017
  • Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts.
  • Engaged parents, players and staff to maintain open, constructive communications.
  • Evaluated players' performance and provided constructive feedback to improve abilities.
  • Built positive, productive training environments fostering team unity and camaraderie.
  • Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.

Warehouse Assistant

The Store House (on call)
01.2014 - 01.2016
  • Maintained cleanliness and organization of the work area.
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.

Education

Bachelor of Business Administration (BBA) - Human Resources Management

Kwantlen Polytechnic University
Surrey, BC
08.2023

Legal Administrative Studies - Certificate

Kwantlen Polytechnic University
Surrey, BC
05.2018

Law Enforcement Studies - Diploma

Discovery Community College
Surrey, BC
11.2017

Skills

  • Effective time management
  • Effective leadership
  • Effective decision-making
  • Collaborative teamwork
  • Emotional awareness
  • Initiative
  • Strong written and verbal communication
  • Effective listening skills
  • Skilled in Microsoft Word, Excel, and PowerPoint
  • Strong focus on accuracy
  • Customer service

Languages

English
Native or Bilingual
Punjabi
Full Professional

Timeline

Customer Service Representative

Platinum X Logistics
09.2022 - Current

Warehouse Assistant

The Store House (on call)
01.2014 - 01.2016

Soccer Coach

GN Soccer Club / Surrey United
01.2013 - 01.2017

Bachelor of Business Administration (BBA) - Human Resources Management

Kwantlen Polytechnic University

Legal Administrative Studies - Certificate

Kwantlen Polytechnic University

Law Enforcement Studies - Diploma

Discovery Community College

Achievements

Human Relations Course (HRMT): Co-developed a learning module on giving and receiving feedback, now incorporated into a post-secondary course curriculum.

Human Relation Course

Co-developed a learning module on giving and receiving feedback, now incorporated into a post-secondary course curriculum 

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Jess Sanghera