Kaitlin Kirisit
Keswick,Canada
Summary
Driven professional with a proven track record at Greenworks Tools Canada, excelling in customer service and office administration. Demonstrated ability to manage time effectively and communicate with impact, achieving performance benchmarks and enhancing customer satisfaction. Skilled in Microsoft Office and typing at 50 WPM, adept at leading teams to meet and exceed objectives.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Greenworks Tools Canada
Newmarket, Ontario
04.2024 - Current
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Maintained strong call control and quickly worked through scripts to address problems
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Navigated through computer systems to review information and respond appropriately to callers.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Executive Assistant
Sound Ideas
Richmond Hill, Canada
11.2022 - 09.2023
- Responded to email correspondence to facilitate communication with clients and customers
- Prepared and proofread documents, reports, and executive contracts
- Managed executive calendars, and scheduled appointments and meetings
- Worked with senior management to initiate new projects and assist in various processes
- Prioritized tasks effectively to meet deadlines in a demanding environment
- Created and sent marketing and monthly news emails to clients and customers
- Created product descriptions, and prepared latest music products for release on the company website
Receptionist / Administrative Assistant
Eurofase Lighting
Richmond Hill, Canada
01.2022 - 11.2022
- Answered incoming phone calls and transferred calls accordingly
- Entered invoices and completed data entry in company order system
- Ordered stationery and other office supplies to restock inventory
- Received, sorted, and forwarded incoming mail and coordinated pick-ups and deliveries of outgoing mail
- Maintained various office records using a secure filing system
- Provided typing, word processing, and other clerical support and assisted with special projects
- Priced and sourced new vendors for various office expenditures
Education
Office Administration – Executive Assistant Diploma - Executive Office Administration
Seneca College of Applied Arts And Technology
North York, ON12.2021
Skills
- Effective Time Management
- Accounts Receivable
- Office Administration
- Effective Communication
- Typing Proficiency – 50 WPM
- Website Management
- Effective Leadership
- Strong Organizational Skills
- Proficient Task Management
- Accurate Data Entry
- Proficient in Microsoft Office
- Scheduling Coordination
References
References available upon request.
Timeline
Customer Service Representative
Greenworks Tools Canada
04.2024 - Current
Executive Assistant
Sound Ideas
11.2022 - 09.2023
Receptionist / Administrative Assistant
Eurofase Lighting
01.2022 - 11.2022
Office Administration – Executive Assistant Diploma - Executive Office Administration
Seneca College of Applied Arts And Technology
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