Heaven Lea La France
St. Catharines,Ontario
Summary
Detail-orientated administrative professional accustomed to handling routine needs, special projects, event planning and travel arrangements. Expert level Microsoft proficiency combined with expertise in complex scheduling.
Overview
13
13
years of professional experience
Work History
Assignment Coordinator
ParaMed Home Health Care
10.2018 - 08.2023
- Managed four different cities with a range of fifty-eighty staff members and thousands of clients.
- Trained over 50 staff members on multiple programs such as Goldcare and ProCura. Trained staff on PSW, HSW, Nursing, Therapy and Intake departments.
- Managed patient information and evaluated patient needs.
- Handled all documents and phone calls from the LHIN in a timely manner regarding client referrals, updates and inquirers.
Assistant Volunteer
Niagara Region Headquarters
09.2017 - 06.2018
- Experienced with ISCIS and Profile programs.
- Performed office duties including but not limited to: filing patient files, archiving and retrieving archived client files in Access, created packages for new mothers and restocked office supplies.
Data Tech & Internet Tech Agent
Sitel
08.2016 - 05.2018
- Handled up to sixty calls per day trouble shooting internet, video and email technical issues.
- Resolved client issues within a fifteen minute time frame.
- Provided excellent customer service and built strong report.
- Trained over twenty new staff members on all tasks and utilizing the iNav system.
- Pitched new servies and service upgrades to cliental.
Library Page
Arthur District Library
06.2010 - 06.2014
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Placed books on proper shelves when returned to circulation.
- Answered questions from patrons and helped to find desired materials.
- Located library materials, resources and technologies to fulfill patron requests.
- Created kids programs and assisted in running programs monthly.
Education
No Degree - Creative Photography & Video
Mohawk College of Applied Arts And Technology
Hamilton, ONAssociate of Science - Business Administration A.S
Niagara County Community College
Sanborn, NY05.2023
Diploma - Office Administration Medical
Niagara College
Niagara-on-the-Lake, ON06.2018
Skills
- Time management
- Data collection & data entry
- Organized
- Detail orientated
- Adaptable
- Friendly & approachable
- Excellent team player & as a independent worker
- Excellent verbal & written communication skills
- Skilled with Microsoft
- Skilled with Canva
- Strategic planning
Accomplishments
- Have collaborated and built partnerships with well known brands such as but not limited to: BaliBody, Mejuri, EvryJewels and Zaful.
- Conducted customer research via Instagram, TikTok, YouTube and articles.
- Utilized Google Trends to strategized content ideas.
- Utilized Tube Buddy to develop key word search.
Languages
English
Native or Bilingual
French
Elementary
Timeline
Assignment Coordinator
ParaMed Home Health Care
10.2018 - 08.2023
Assistant Volunteer
Niagara Region Headquarters
09.2017 - 06.2018
Data Tech & Internet Tech Agent
Sitel
08.2016 - 05.2018
Library Page
Arthur District Library
06.2010 - 06.2014
No Degree - Creative Photography & Video
Mohawk College of Applied Arts And Technology
Associate of Science - Business Administration A.S
Niagara County Community College
Diploma - Office Administration Medical
Niagara College
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